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Help Desk and Tier 2 Technical Support

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract solicits qualified small businesses to provide remote Tier 2 technical support for users of the eDRAWS system, focusing on resolving complex access problems, workflow disruptions, and document retrieval issues. Support is to be delivered remotely with a clear escalation path to engineering teams when resolution requires advanced technical intervention beyond the scope of Tier 2. The solicitation is set aside exclusively for small businesses under the SBA's Total Small Business Set-Aside program, classified under NAICS code 541512 for computer systems design services. The opportunity was posted on July 2, 2026, with responses due by July 9, 2026, and is issued by the Great Plains Regional Office within the Department of the Interior under a subcontract structure. No specific location for performance is listed, indicating full remote service delivery is expected.

General Info

Small businesses to provide remote Tier 2 support for eDRAWS system under SBA set-aside, due July 9, 2026.

Agency

Department Of The Interior → Great Plains Regional OfficeView Agency

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

MT

Set-Aside

SBA

Documents

(0)

No documents available

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Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyDepartment Of The Interior → Great Plains Regional Office
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of The Interior → Great Plains Regional Office
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Remote Tier 2 help desk support for eDRAWS users, including troubleshooting access, workflow issues, and document retrieval with escalation to engineering teams.

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