This Government Contract opportunity from Department Of The Interior was posted on July 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk and Tier 2 Technical Support

Closed

Federal

Submission Closed07/09/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Solicitation # 26RFP-ITN6769-4

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Program Implementation and Training Specialist

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Fleet Management Information System (FMIS) Specialist

Department of Public Works

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1 day ago

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in 20 days

AI Contract Overview

The contract solicits qualified small businesses to provide remote Tier 2 technical support for users of the eDRAWS system, focusing on resolving complex access problems, workflow disruptions, and document retrieval issues. Support is to be delivered remotely with a clear escalation path to engineering teams when resolution requires advanced technical intervention beyond the scope of Tier 2. The solicitation is set aside exclusively for small businesses under the SBA's Total Small Business Set-Aside program, classified under NAICS code 541512 for computer systems design services. The opportunity was posted on July 2, 2026, with responses due by July 9, 2026, and is issued by the Great Plains Regional Office within the Department of the Interior under a subcontract structure. No specific location for performance is listed, indicating full remote service delivery is expected.

General Info

Small businesses to provide remote Tier 2 support for eDRAWS system under SBA set-aside, due July 9, 2026.

Agency

Department Of The Interior → Great Plains Regional OfficeView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Set-Aside

SBA

Documents

This scope was carved out of 140R8126Q0051.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

7A--IT IDIQ EDRAWS MERIDIAN LICENSE SUBSCRIP

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJul 2

subcontract

Response DeadlineJul 9

Deadline has passed

Submission Closed

07/09/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of The Interior → Great Plains Regional Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Interior → Great Plains Regional Office

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Remote Tier 2 help desk support for eDRAWS users, including troubleshooting access, workflow issues, and document retrieval with escalation to engineering teams.