This Government Contract opportunity from Texas was posted on August 7, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk and User Support for AMS

Closed

State & Local

Submission Closed08/21/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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SOC Operations & Tiered Help Desk

FA8635 Advanced Trng Cpbltes Aflcmc Wnrk

POSTED

1 day ago

DEADLINE

in about 1 month

AI Contract Overview

The contract is for Help Desk and User Support for the AMS system within the Texas Department of Criminal Justice, requiring Tier 1 and Tier 2 technical support services for end users. Responsibilities include handling password resets, processing access requests, delivering user training, and updating documentation to ensure smooth operation and adoption of the AMS platform. All support must be delivered to TDCJ personnel across their operational environment, with performance expectations centered on responsiveness, accuracy, and user satisfaction. The solicitation is classified as a subcontract under NAICS code 541519, and responses are due by August 21, 2026, with the opportunity posted on August 7, 2026. The place of performance and agency contact details are unspecified, but the work is tied exclusively to TDCJ’s Texas-based operations, and bidders must comply with all procurement requirements outlined through the Texas SmartBuy portal.

General Info

Help Desk and user support for TDCJ’s AMS system, Tier 1 and Tier 2 services due August 21, 2026.

Agency

Texas Department of Criminal Justice

NAICS

541519 - Other Computer Related Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of IW257104.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Authorization Management Systems (AMS) Application Maintenance

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 7

subcontract

Response DeadlineAug 21

Deadline has passed

Submission Closed

08/21/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyTexas Department of Criminal Justice

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Criminal Justice

Office AddressN/A

ContactsNo contact information available

Full Description

Tier 1/Tier 2 user support including password resets, access requests, training, and documentation updates for AMS end users within TDCJ.

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