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Help Desk and User Support for AMS

Active

State & Local

Response Deadline08/21/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract is for Help Desk and User Support for the AMS system within the Texas Department of Criminal Justice, requiring Tier 1 and Tier 2 technical support services for end users. Responsibilities include handling password resets, processing access requests, delivering user training, and updating documentation to ensure smooth operation and adoption of the AMS platform. All support must be delivered to TDCJ personnel across their operational environment, with performance expectations centered on responsiveness, accuracy, and user satisfaction. The solicitation is classified as a subcontract under NAICS code 541519, and responses are due by August 21, 2026, with the opportunity posted on August 7, 2026. The place of performance and agency contact details are unspecified, but the work is tied exclusively to TDCJ’s Texas-based operations, and bidders must comply with all procurement requirements outlined through the Texas SmartBuy portal.

General Info

Help Desk and user support for TDCJ’s AMS system, Tier 1 and Tier 2 services due August 21, 2026.

Agency

Texas Department of Criminal Justice

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 7

subcontract

Response DeadlineAug 21

Submission deadline

Response Deadline

08/21/2026, 09:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyTexas Department of Criminal Justice

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Criminal Justice

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1/Tier 2 user support including password resets, access requests, training, and documentation updates for AMS end users within TDCJ.

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