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This Subcontract opportunity from Iowa was posted on August 3, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

HHS Contact Center Support

Closed
State & Local

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The Iowa Department of Health and Human Services is seeking a subcontractor to provide dedicated contact center support services. The primary objective of this engagement is to assist members with inquiries, provide essential policy guidance, and help users navigate various systems, all while adhering to high collocation requirements. This opportunity was posted on August 3, 2024, and is categorized under NAICS code 811211. Interested parties must submit their responses by the deadline of January 11, 2025.

Documents

This scope was carved out of MED-25-003.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

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Member Management, Consumer Assistance, and Eligibility Help Desk Services for Iowa Medicaid and Healthy and Well Kids in Iowa (Hawki)

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyIowa → Department of Health and Human Services
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide dedicated contact center services for Iowa HHS, supporting member inquiries, policy guidance, and system navigation with high collocation requirements.

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Miguel
Hillary
Keith Deutsch
Christine

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