High-Quality Intrastate Telecommunications Relay Services (TRS) Contract for North Carolina

This contract aims to secure a single responsible vendor capable of providing high-quality intrastate Telecommunications Relay Services (TRS) throughout North Carolina, operating continuously 24 hours a day, 7 days a week, all year round. The primary goal is to ensure reliable and accessible telecommunications access for individuals with disabilities across the state. While the main focus is on TRS, the contract does not restrict the vendor from offering additional related services that could enhance telecommunications accessibility for North Carolinians with disabilities, subject to the Division of Services for the Deaf and Hard of Hearing’s consideration. The solicitation, issued by the North Carolina Department of Health and Human Services under the North Carolina State Legislature’s authority, seeks proposals with a contract value estimated between 5 million and 15 million dollars. The response deadline is March 13, 2025. Interested vendors can find further details and submit their proposals through the designated online portal. The primary point of contact for this solicitation is Anthony Benzor, reachable via email for inquiries and additional information.