Home Health Care (HHCAHPS) Survey Re-competition
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The Centers for Medicare and Medicaid Services is preparing to re-compete the contract for the continued national implementation of the Home Health Care Consumer Assessment of Healthcare Providers and Systems survey, which measures patient experiences in home health care services. This effort will involve selecting a qualified vendor to design, field, and analyze the HHCAHPS survey on a national scale, ensuring consistent data collection and reporting to support quality improvement and transparency in home health care delivery. The work will require expertise in survey methodology, data analytics, and compliance with federal healthcare standards. The solicitation, forecasted for release under NAICS code 541611 for medical and demographic surveying services, is intended for a full and open competition without set-aside preferences. The primary point of contact for program-related inquiries is Lori Luria, while Malissa Shin serves as the contracting officer. The performance location and specific delivery details are not yet defined, but the scope will encompass nationwide operations with data collected across all U.S. states and territories. Proposals are expected to demonstrate proven experience in federal healthcare surveys, adherence to data privacy regulations, and capacity to deliver timely, accurate, and actionable patient experience metrics to CMS.
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