Homeless Management Information System (HMIS) Software

Wake County, North Carolina is issuing a solicitation to procure a Software as a Service (SaaS) solution for its Homeless Management Information System (HMIS) under the project titled "Homeless Management Information System (HMIS) Software." The contract aims to establish a comprehensive, compliant, and secure system that supports the Wake County Continuum of Care (Wake CoC) in managing data related to homelessness, aligning with federal standards such as HUD HMIS Data Standards. The procurement process includes detailed technical and cost proposals, with emphasis on system infrastructure, security, customization, and integration capabilities, as evidenced by the technical questionnaire and vendor cost worksheets included in the solicitation. The contract size is estimated to range between $500,000 and $2,000,000, with a planned start date in 2027 and a response deadline of November 13, 2025. The solicitation emphasizes thorough vendor responses to technical, security, and cost-related questions, ensuring the selected solution meets industry standards such as SSAE-16 SOC2, ISO/IEC 27001, NIST SP800-53, PCI DSS, HIPAA, and CJIS. Proposers are required to submit detailed cost proposals, including both one-time and recurring expenses, covering hardware, software customization, data conversion, third-party services, and ongoing maintenance over a ten-year horizon. The process also involves strict adherence to submission guidelines, evaluation criteria, and potential finalist interviews. Supporting documents provide definitions, acronyms, and detailed instructions for responding to user requirements and feature indicators, ensuring vendors clearly articulate how their solutions meet the specified needs for functionality, security, and compliance. Overall, the contract seeks a robust, scalable, and compliant HMIS SaaS platform to enhance homelessness data management and service coordination within Wake County.