This Combined Synopsis/Solicitation opportunity from Department Of Commerce was posted on June 7, 2012. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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HOTLINE ANSWERING SERVICE

Closed

EA-133F-12-RQ-0580Federal

Submission Closed06/11/2012, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

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Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for live answering, dispatching, and work order entry services under solicitation HA-2026-113. The selected vendor will provide 24/7 call handling, immediate dispatch of after-hours emergency calls, and technical integration into HACLA's business system via unique operator email addresses and a secure SMS service. Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. The contract is structured with a one-year base period and four subsequent one-year options, for a maximum term of five years. HACLA intends to award multiple contracts based on best value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be submitted via mail or hand delivery, as electronic submissions are not accepted. Required documentation includes a detailed price form, a list of subcontractors, a workforce profile, and an emergency contingency plan. Awardees must maintain comprehensive insurance coverage of $1,000,000 for workers compensation, commercial general liability, automobile liability, and cybersecurity. The contract mandates strict adherence to confidentiality and data protection for personally identifiable information, as well as compliance with Section 3 of the Housing and Urban Development Act of 1968 and various federal labor and safety standards.

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Q999--GCH Technologies - Vanity Short Codes Annual Lease

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Solicitation # 9b02a656-c157-410b-ae85-747eea963799

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RFP for Fire Communications and Dispatch Services

Solicitation # 26-22

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Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

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FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

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Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

3 months ago

DEADLINE

N/A

General Info

Agency

Department Of Commerce Noaa

Contract Value

$30,450

NAICS

561421 - Telephone Answering Services

Place of Performance

8484 Georgia Avenue, Suite 415, SILVER SPRING, MD, 20910, USA

Set-Aside

SBA

Awardee

NEW ORLEANS TELEPORT, INC.

Award Issued Date

06/13/2012, 12:00:00 AM UTC

Documents

NOAA OLE Answering Service Statement of Work

sow

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

PhaseClosed

PostedJun 7

Combined Synopsis

Response DeadlineJun 11

Deadline has passed

Submission Closed

06/11/2012, 09:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Commerce Noaa

Contacts2 people available

OfficeNORFOLK, VA, 23510, USA

Organization / AgencyDepartment Of Commerce Noaa

Office AddressNORFOLK, VA, 23510, USA

Contacts

Lucy BrockintonCONTRACT SPECIALIST

contact@example.gov

+1 (555) 000-0000

Robin ResweberContract Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

THIS IS A COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS PREPARED IN ACCORDANCE WITH THE FORMAT IN FAR SUBPART 12.6, AS SUPPLEMENTED WITH ADDITIONAL INFORMATION INCLUDED IN THIS NOTICE. THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION, QUOTES ARE BEING REQUESTED AND A WRITTEN SOLICITATION WILL NOT BE ISSUED. The Request for Quotation (RFQ) number is EA-133F-12-RQ-0580. The NOAA National Marine Fisheries Service, Office for Law Enforcement, 8484 Georgia Avenue, Suite 415/F/EN, Silver Spring, Maryland 20910 has a requirement for Hotline Answering Service in accordance with the following Statement of Work. 0001 NMFS OLE 1800 Hotline Phone Answering Service 12 MO tiny_mce_marker______ tiny_mce_marker_____ 0002 OPTION YEAR 1 12 MO tiny_mce_marker______ tiny_mce_marker_____ 0003 OPTION YEAR 2 12 MO tiny_mce_marker______ tiny_mce_marker_____ In order to comply with the Debt Collection Improvement Act of 1966, all contractors must be registered in the central contractor registration (CCR) in order to be considered for an award of a federal contract. For information regarding registration in CCR, contact the CCR website at www.ccr.gov/index.cfm. The FSC for this is D399 and the NAICS Code is 561320. This is 100% Set-Aside for Small Business. Incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-53. FAR 52.212-1 "Instructions to Offerors-Commercial Items" applies. FAR 52.212-4 "Contract Terms and Conditions-Commercial Items" and 52.212-5 "Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items" applies to this acquisition and the following additional FAR clauses cited in the clause at paragraph (b) are applicable to this requisition, as such consider the following clauses checked, (4), (13), (21), (24), (25), (26), (27), (28), (29), (36), (39), (40), and (45). The following addenda or additional terms and conditions apply. None. No Defense Priorities and Allocations System (DPASD) rating is assigned. Offers must be submitted to Eastern Regional Acquisition Division, Room 815, 200 Granby Street, Norfolk, Virginia 23510 by 4:00 PM on June 11, 2012. Offers may be faxed to 757-441-3786 or emailed to Lucy.Brockinton@noaa.gov. Inquiries will only be accepted via email to Lucy.Brockinton@noaa.gov.