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Hypercare and Post-Implementation Support Services

Active

International

Response Deadline11/05/2026, 10:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Hypercare and Post-Implementation Support Services involves providing intensive technical and functional assistance to prime contractors working on Durham County Council projects. The primary objective is to ensure system stability and high user adoption through the resolution of initial bugs and user errors during both the Hypercare and post-Hypercare phases. The service provider will utilize ticketing systems for issue tracking and must strictly adhere to established Service Level Agreements. Key deliverables include the submission of resolved support tickets and comprehensive system stability reports. The opportunity was posted on October 2, 2026, with a response deadline of November 5, 2026, falling under NAICS code 541519.

General Info

Subcontract for Durham County Council technical support, system stability, and bug resolution services.

Agency

Durham County Council

NAICS

541519 - Other Computer Related Services

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of OPEN20261825.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

003726 - Internal Audit Management System

AI Contract Breakdown

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Timeline

PostedOct 2

subcontract

Response DeadlineNov 5

Submission deadline

Response Deadline

11/05/2026, 10:00:00 AM UTCin 22 days

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Organization & Contact Information

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AgencyDurham County Council

ContactsNo contacts available

OfficeN/A

Organization / AgencyDurham County Council

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides intensive technical and functional support for prime contractors on Durham County Council projects. Performs Hypercare and post-Hypercare support to ensure stability and user adoption, resolving initial system bugs and user errors. Utilizes help desk or ticketing systems for issue tracking and adheres to defined Service Level Agreements (SLAs). Delivers system stability reports and resolved support tickets.

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