Identity Management System User Support and Training
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The contract involves the development and delivery of comprehensive training programs tailored for system administrators, help desk personnel, and end users to effectively utilize the identity management system. These programs are designed to ensure all user groups are properly equipped with the knowledge and skills needed to navigate, manage, and support the system according to their respective roles. In addition to training, ongoing technical support is required to maintain system performance, troubleshoot issues, and provide timely assistance to users across the organization. The work is classified under NAICS code 611430, indicating a focus on professional and technical training services. The contract is structured as a subcontract and is being issued by the Kentucky Community and Technical College System, with responses due by August 18, 2026. The place of performance and other administrative details are not specified, but the effort is expected to support the broader identity management infrastructure across the Kentucky educational network.
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KY, USASet-Aside
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