IFB No. 132324 Written Translation Services

The California Employment Development Department (EDD) is soliciting bids under IFB No. 132324 for written translation services to support Limited English Proficient individuals accessing Unemployment Insurance, Disability Insurance, payroll tax collection, and workforce services. The contract term runs from October 1, 2026, through September 30, 2028. The selected vendor will provide translations for the public website, benefit portals, marketing materials, and mailings, with specific requirements for ADA remediation to ensure accessible non-English PDFs. Award will be granted to the lowest responsible bidder who meets all specifications and submits a complete bid package by September 9, 2026. Contractors must employ qualified personnel who are either industry-certified, possess two years of government experience, or meet specific self-certification standards involving university-level education and professional experience. Strict security and confidentiality protocols are required, including compliance with IRS Publication 1075 for safeguarding Federal Tax Information and mandatory security breach notifications within 24 hours of discovery. Deliverables are subject to rigorous quality reviews by the EDD for linguistic accuracy and adherence to the EDD Brand manual, with a 24-hour turnaround requirement for any necessary corrections. Payment is processed in arrears via triplicate invoices in accordance with Government Code section 927.