This Sources Sought opportunity from Department Of Health And Human Services was posted on June 18, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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IHS1528286 – Enterprise Information Technology Service Management (EITSM) Support Services

Closed

IHS1528286Federal

Submission Closed06/30/2026, 01:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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AI Contract Overview

The Indian Health Service, under the Department of Health and Human Services, is seeking information through a Request for Information to evaluate the availability and technical capability of contractors to provide Enterprise Information Technology Service Management Support Services for its ServiceNow platform. This effort, identified by solicitation number IHS1528286 and classified under NAICS code 541512, is designated as a Buy Indian Set-Aside specifically for Indian Economic Enterprises and Indian Small Business Enterprises, aiming to prioritize tribal and Native-owned businesses in future award decisions. The primary objective is to sustain, mature, and enhance the existing ServiceNow platform used across IHS, Tribal, and Urban health care facilities, with support managed by the Headquarters Office of Information Technology’s Division of Customer Experience. Key deliverables include ITSM platform management and governance, maintaining platform authorization to operate, ensuring security and compliance, managing the Configuration Management Database and IT Operations Management, integrating with Armis for asset visibility, sustaining Human Resources Service Delivery functions through the Employee Service Center, and expanding capabilities through new enterprise dashboards and Performance Analytics. The scope explicitly excludes Strategic Portfolio Management, which is being handled separately. Responses must be submitted via email by June 30, 2026, at 9:30 AM Eastern Time to Darnell Harkless at Darnell.Harkless@hhs.gov, with a required cover page including UEI number, socioeconomic status, and points of contact, and a technical response limited to ten single-spaced pages in 12-point font with one-inch margins, submitted as PDF or Word files. No proprietary or classified information should be included, and marketing materials are discouraged in favor of tailored, focused submissions. The place of performance is Rockville, Maryland, and while this document is not a solicitation or promise to award a contract, it is a critical step in market research to inform future procurement planning.

General Info

Native-owned firms sought to support ServiceNow IT services for Indian Health Service by June 30, 2026, in Rockville, Maryland.

Agency

Department Of Health And Human Services → Program Support Center Acq Management SvcView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Rockville, MD, 20857, USA

Set-Aside

BICiv

Documents

(1)

IHS1528286 Enterprise IT Service Management Support Services RFI

PDF•rfi

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJun 18

Sources Sought

Response DeadlineJun 30

Deadline has passed

Submission Closed

06/30/2026, 01:30:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → Program Support Center Acq Management Svc

Contacts1 person available

OfficeROCKVILLE, MD, 20857, USA

Organization / Agency

Department Of Health And Human Services → Program Support Center Acq Management Svc

View Agency Profile

Office AddressROCKVILLE, MD, 20857, USA

Contacts

Darnell Harkless

contact@example.gov

Full Description

The Indian Health Service (IHS), an agency within the Department of Health and Human Services, is responsible for providing federal health services to American Indians and Alaska Natives. The IHS is the principal federal health care provider and health advocate for Indian people, and its goal is to raise their health status to the highest possible level. The IHS provides a comprehensive health service delivery system for American Indians and Alaska Natives. IHS services are administered through a system of 12 Area offices and 170 IHS and tribally managed service units. The IHS requires highly knowledgeable and experienced contractor ServiceNow Subject Matter Experts to sustain and mature the existing IHS Servicenow platform and services and to provide support for new ServiceNow capabilities and technologies.