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Implementation & Data Migration Services

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Government of Canada → SenateView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

CAN

Set-Aside

NONE

Documents

This scope was carved out of SEN-027 26-27.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CALL QUEUE MANAGEMENT SYSTEM

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Timeline

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Organization & Contact Information

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AgencyGovernment of Canada → Senate
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Canada → Senate
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs deployment, configuration, and data migration for prime contractors on Senate of Canada projects. Executes implementation methodology, system customization, and migration of data from legacy systems using specialized migration tools and testing environments. Requires PMP or software deployment certifications. Delivers a fully configured and operational call queue system with migrated historical data.

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NAICS: 541512
New
International
CALL QUEUE MANAGEMENT SYSTEM
Solicitation # SEN-027 26-27
The Senate of Canada issued a Request for Information (RFI) under solicitation number SEN-027 26-27 to identify modern Call Queue Management solutions to replace its current platform. The primary objective is to find a system that integrates with Microsoft Teams telephony and supports a bilingual English and French caller experience. The Senate is seeking data on technical capabilities, including intelligent skills-based routing, IVR menus, agent and supervisor tools such as real-time monitoring and call recording, and omnichannel support for voice, email, chat, and SMS. Additionally, the RFI explores various hosting models, including SaaS, public cloud, and hybrid architectures, while requesting information on security certifications and data residency. This process is conducted solely for information and planning purposes and does not constitute a formal solicitation or a contractual obligation. While the Senate is requesting indicative pricing for budgetary planning, this information will not be evaluated or compared as part of the RFI. Responses were due by September 30, 2026, and must be submitted in softcopy format via email to the contracting authority. Any information submitted becomes the property of the Senate of Canada, though proprietary markings will be respected. If a future competitive procurement is launched, the Senate intends to utilize a best-value award basis, though the final acquisition strategy and evaluation methodology remain undetermined.
Computer Systems Design Services

POSTED

1 day ago

DEADLINE

in 18 days
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Miguel
Hillary
Keith Deutsch
Christine

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