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This Solicitation opportunity from Arizona was posted on May 6, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Information Technology (IT) Services, On-Site and Remote for Sentinel Elementary School

Closed
2025-29State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers under RFO HHS0017021 for a contractor to provide Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support (DSS). The scope of work involves providing Tier 1 and Tier 2 support for DFPS, Enterprise, and TIERS customers, with a focus on meeting key performance metrics such as Average Handle Time, First Call Resolution, and Customer Satisfaction. Services must align with ITIL Foundation best practices and comply with HIPAA standards for protecting health information. The anticipated contract start date is April 2027, with an initial term of three years and options for up to three additional one-year extensions. Historical compensation for similar contracts is approximately 3,899,492.84 dollars per fiscal year. To be eligible, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. The selection process is based on best value, with evaluation weights split between experience (35 percent), cost (35 percent), and the narrative proposal (30 percent). Proposals must be submitted by December 2, 2026, either via the Online Bid Room or through two labeled USB drives delivered to the Response Coordinator in Austin, Texas. Required documentation includes a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various affirmations and certifications, including a Data Use Agreement and Security and Privacy Inquiry.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 25 days

General Info

Documents

9
PDF, High priority: read this first1 page · contract-document
High
PDF, High priority: read this firstrfp
High
PDF, Low priority1 page · confidentiality-form
Low
PDF, Low priority1 page · deviations-exceptions
Low
PDF, Low priority1 page · other
Low
PDF, Low priority1 page · other
Low
PDF, Low prioritypast-performance
Low
PDF, Low prioritypast-performance
Low
DOCX, Low priority1 page · waiver
Low

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyArizona → Sentinel Elementary School District #71
Contacts1 person available
OfficeN/A

Full Description

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Sentinel Elementary School District (SESD), #71, is a single school K-8 of approximately 50 students in Dateland, Arizona (Maricopa County). SESD is seeking a full-solution provider, to include cybersecurity, of Information Technology (IT). Technology Services to cover district-wide as needed but scheduled ON-SITE hardware maintenance (district owned equipment), configuration services, recovery services, and software updates.The vendor awarded will also provide scheduled and on-call, as needed and per agreed upon hours for REMOTE maintenance of diagnostics, troubleshooting, and related resolution of all IT issues requested by the district and covered by the list of devices and software included in this solicitation.Vendors are required to sign Formal Data Security and Confidential (and Nondisclosure) agreements as per state of Arizona requirements for K-12 schools. The selected vendor will be awarded a 5-year contract with the initial period being July 1, 2024 through June 30, 2029 and annual renewable years through June 30, 2029.

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