This Award Notice opportunity from Health Education and Improvement Wales (HEIW) was posted on September 29, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Information Technology Service Management (ITSM) Tool

Awarded

HEIW-DCO-892International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

Health Education and Improvement Wales (HEIW) has issued an award notice for the procurement of a Commercial Off-The-Shelf, SaaS-based Information Technology Service Management (ITSM) tool under solicitation number HEIW-DCO-892. This solution is intended to replace the organization's legacy internally developed Service-Point system with a modern platform that provides ITIL aligned service management capabilities. The required solution must feature AI enabled functionality, self-service access, and comprehensive reporting dashboards. Additionally, the contract encompasses the necessary integration with NHS Wales systems, along with all associated implementation, training, and support services to ensure a successful transition.

General Info

HEIW seeks a SaaS ITSM tool with AI, reporting, and NHS Wales integration.

Agency

Health Education and Improvement Wales (HEIW)

Contract Value

NAICS

513210 - Software Publishers

Place of Performance

Not specified

Set-Aside

NONE

Awardee

HALO Service Solutions

Documents

No documents available

This contract was awarded without public documents.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseAwarded

PostedSep 29

Award Notice

AwardedNov 15

Contract was awarded

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Organization & Contact Information

AgencyHealth Education and Improvement Wales (HEIW)

Contacts1 person available

OfficeN/A

Organization / AgencyHealth Education and Improvement Wales (HEIW)

Office AddressN/A

Contacts

Lily Prance

Full Description

HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.