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Inmate Management Phone System

Active

20250117025State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The New York City Department of Correction's Information Technology Division is seeking a qualified vendor to supply, install, operate, and maintain a secure communication system for persons in custody. This system, known as the Persons in Custody Communication System (PICCS), must provide inmates with messaging capabilities and access to both free and paid tablet content via phone and tablet devices. The vendor will be responsible not only for the installation but also for comprehensive ongoing maintenance and support, including on-site staff assistance, preventive maintenance, timely repairs of wall-mounted phones, and tablet replacements to ensure a reliable and stable phone system. The department aims to upgrade or replace its existing system to incorporate the latest technology, enhance features, scale efficiently with population changes, and improve overall system stability to reduce downtime. The solicitation was posted on January 31, 2025, under the title "Inmate Management Phone System," with a pre-proposal conference scheduled for February 14, 2025, via Microsoft Teams. The contract falls under NAICS code 541519 and is managed by the NYC Department of Correction in New York State. The focus is on delivering a modern, scalable, and integrated communications solution to support the needs of the incarcerated population.

General Info

NYC Department of Correction seeks vendor for secure inmate communication system installation, operation, and maintenance.

Agency

New York → NYC Department of Correction

NAICS

541519 - Other Computer Related Services

Place of Performance

NY, USA

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseSolicitation

PostedJan 31

Solicitation

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Organization & Contact Information

AgencyNew York → NYC Department of Correction

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew York → NYC Department of Correction

Office AddressN/A

ContactsNo contact information available

Full Description

The Department of Correction (DOC) Information Technology Division (ITD) seeks an appropriately qualified vendor to furnish, install, operate, and maintain a secure Persons in Custody Communication System (PICCS). The vendor must be capable of providing PICs with content via phone and tablet, such as messaging, free tablet content, and paid premium tablet content. The Contractor shall be responsible for the maintenance and support of PICCS, including on-site staff support, to ensure that the Department provides a reliable phone system to the PIC population. Such maintenance shall include but is not limited to preventive maintenance and prompt repairs for wall-mounted phones and prompt repair and tablet replacements. The DOC’s goal is to replace/upgrade the existing PICCS with one that would provide access to and use of the latest available technologies and the ability to integrate with or be upgraded to future technologies. The DOC also seeks a system that will provide more comprehensive features, scalability as the inmate population fluctuates, and increased stability, resulting in less downtime.
Pre-Proposal Conference: February 14, 2025 - 11AM-12PM
Microsoft Teams
Meeting ID: 210 032 729 023 Passcode: TM3jg7Cm Dial in by phone +1 (555) 000-0000,,816013004# Phone conference ID: 816 013 004#
Join on a video conferencing device Tenant key: contact@example.gov Video ID: 112 273 821 6