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This Justification (J&A) opportunity from Maine was posted on September 18, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Install FLIR system software upgrade and a PTZ camera over fire door 1

Awarded
20250730*0162State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers under RFO HHS0017021 for a contractor to provide Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support (DSS). The scope of work involves providing Tier 1 and Tier 2 support for DFPS, Enterprise, and TIERS customers, with a focus on meeting key performance metrics such as Average Handle Time, First Call Resolution, and Customer Satisfaction. Services must align with ITIL Foundation best practices and comply with HIPAA standards for protecting health information. The anticipated contract start date is April 2027, with an initial term of three years and options for up to three additional one-year extensions. Historical compensation for similar contracts is approximately 3,899,492.84 dollars per fiscal year. To be eligible, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. The selection process is based on best value, with evaluation weights split between experience (35 percent), cost (35 percent), and the narrative proposal (30 percent). Proposals must be submitted by December 2, 2026, either via the Online Bid Room or through two labeled USB drives delivered to the Response Coordinator in Austin, Texas. Required documentation includes a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various affirmations and certifications, including a Data Use Agreement and Security and Privacy Inquiry.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 24 days

General Info

Place of Performance

ME, USA

Set-Aside

NONE

Documents

1
PDF, Low priorityjustification-and-authorization
Low

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Timeline

PhaseAwarded
Posted

Solicitation

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyMaine Department of Corrections
ContactsNo contacts available
OfficeN/A
Organization / AgencyMaine Department of Corrections
Office AddressN/A
ContactsNo contact information available

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Miguel
Hillary
Keith Deutsch
Christine

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