This Solicitation opportunity from Florida was posted on May 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Intent to Single Source for Priority Dispatch Systems

Closed

26-X-01161State & Local

Submission Closed05/08/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

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The Housing Authority of the City of Los Angeles is seeking a qualified provider for live answering, dispatching, and work order entry services. This solicitation is specifically set aside for small businesses, including certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone small businesses. The project falls under NAICS code 561421 and is designed to streamline the intake and routing of service requests. Interested parties must submit their responses by the deadline of November 12, 2026. The primary point of contact for this opportunity is Hadi Otaky. This contract represents a targeted effort to utilize small business expertise to manage essential communication and administrative dispatch functions for the agency.

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Answering Service - After Hours

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The City of Tampa Water Distribution department is soliciting quotes for an after-hours answering service under solicitation 27-P-00025. The selected provider will be responsible for answering, assigning, dispatching, reporting, and recording all calls 365 days per year, including holidays and weekends, in accordance with City protocols. Key requirements include the ability to support Telecommunications Relay Service or IP-relay in both English and Spanish. The contract includes specific line items for 14,000 standard completed calls and 1,000 emergency or outage-related calls. Bidders must provide an organizational history, at least three professional references, a detailed methodology and approach, an implementation timeline for account setup, and a list of dedicated employees and equipment. To avoid disqualification, applicants must certify their Florida business license and adhere to strict non-discrimination and civil rights compliance standards. The City may award the contract by division, line item, or aggregate total. The awardee is required to perform at least 51 percent of the work with its own forces and must provide daily call records, preferably in XML format. Failure to submit these reports may result in a 25 dollar per day penalty, and five such deductions within one month may trigger termination proceedings. Payment is processed approximately every 30 days following the receipt of correct invoices and is subject to the Florida Prompt Payment Act. All quotes must be submitted electronically via the OpenGov portal by the October 30, 2026, deadline.

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HWRP 24-Hour Odor Complaint Call Answering Services

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VT (Vertical Transportation) Emergency Phone Service

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External Reporting Line

Solicitation # LFB133

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London Fire Commissioner

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DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for live answering, dispatching, and work order entry services under solicitation HA-2026-113. The selected vendor will provide 24/7 call handling, immediate dispatch of after-hours emergency calls, and technical integration into HACLA's business system via unique operator email addresses and a secure SMS service. Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. The contract is structured with a one-year base period and four subsequent one-year options, for a maximum term of five years. HACLA intends to award multiple contracts based on best value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be submitted via mail or hand delivery, as electronic submissions are not accepted. Required documentation includes a detailed price form, a list of subcontractors, a workforce profile, and an emergency contingency plan. Awardees must maintain comprehensive insurance coverage of $1,000,000 for workers compensation, commercial general liability, automobile liability, and cybersecurity. The contract mandates strict adherence to confidentiality and data protection for personally identifiable information, as well as compliance with Section 3 of the Housing and Urban Development Act of 1968 and various federal labor and safety standards.

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24-Hour Answering Service

Solicitation # PKS-RFP-27-0440

The City of Phoenix Parks and Recreation Department is soliciting proposals under solicitation number PKS-RFP-27-0440 for a professional 24/7 bilingual inbound call center. The selected vendor will handle calls regarding public safety, observations, and general concerns in City parks, transitioning the current process to a structured data collection system. Key requirements include a maximum hold time of two minutes, the provision of a secure mobile-accessible online portal for real-time data access, and the delivery of quarterly and annual trend reports. The contract is intended to commence on or about January 1, 2027, for a five-year term, with pricing based on an estimated volume of 100 calls per month averaging five minutes each. Compliance requirements are extensive, including mandatory FTA federal certifications, a Small Business Participation Plan to engage Disadvantaged Business Enterprises, and adherence to strict data security standards such as PCI DSS or SOC 2/ISO 27001. Contractors must maintain significant insurance coverage, including a 4 million dollar general aggregate limit and 1 million dollar network security and privacy liability. Additionally, all personnel requiring facility access or handling sensitive data must undergo standard risk level background screenings. Awards will be granted to the responsive offeror determined to be the most advantageous to the City based on evaluation criteria including price, metrics, and reporting capabilities.

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DEADLINE

Outage Dispatching Services

Solicitation # 49369

The City of Hudson, Ohio, through its Public Works Department, is soliciting bids for Outage Dispatching Services to support electric utility operations. The scope of work includes call intake, outage reporting, dispatch coordination, customer communication, and automated notifications. Key technical requirements involve integration with GIS, SCADA, AMI, Billing, and Work Order Management systems, as well as the maintenance of TTY/TTD capabilities for accessibility. The contractor will be responsible for logging all emergency and non-urgent calls and providing detailed analytics on outage durations, frequency, and crew arrival times. This is a unit price contract with a primary performance period of three years, running from January 1, 2027, to December 31, 2029, with an option for a three-year extension based on performance and pricing. The contract will be awarded to the lowest and best responsive bidder, provided the price does not exceed 10 percent above the estimated cost. Awardees must provide a bid guaranty, a performance bond, a maintenance bond, and two specific insurance policies. Invoices must be submitted to the Public Works Department within the first ten days of the month following service, with payment issued within 30 days of receipt.

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CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.

Avon and Wiltshire Mental Health Partnership NHS trust

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Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

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Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

Ofc Of Acquisition And Grants Management

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FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

3 months ago

DEADLINE

N/A

AI Contract Overview

Tampa Fire Rescue currently uses ProQA to handle the triage and processing of 911 emergency medical calls within the city. This contract pertains to engaging Priority Dispatch's QPR service, which is designed to deliver quality assurance by monitoring emergency calls and verifying that Tampa Fire 911 dispatchers adhere to established protocols. The service will be provided entirely virtually, without any on-site personnel required, ensuring remote oversight and quality control. The solicitation, titled "Intent to Single Source for Priority Dispatch Systems," is issued by the Florida Technology & Innovation office in Tampa. The contract aims to secure the QPR service through a single-source procurement process. Key contacts for this procurement are Mike Terracciano, MIS Project Leader, and Lewina Woodard, Procurement Analyst. The deadline for responses to the solicitation is May 8, 2026, with the solicitation posted on May 5, 2026. This initiative supports the continuation and enhancement of emergency dispatch quality assurance for the city of Tampa.

General Info

Tampa Fire Rescue contracts Priority Dispatch QPR for remote quality assurance of 911 emergency calls.

Agency

Florida → Technology & Innovation

NAICS

561421 - Telephone Answering Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

Intent to Single Source for Priority Dispatch Systems 26-X-01161

intent-to-single-source

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedMay 5

Solicitation

Response DeadlineMay 8

Deadline has passed

Submission Closed

05/08/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyFlorida → Technology & Innovation

Contacts2 people available

OfficeTampa, FL, 33610, USA

Organization / AgencyFlorida → Technology & Innovation

Office AddressTampa, FL, 33610, USA

Contacts

Mike TerraccianoMIS Project Leader

contact@example.gov

+1 (555) 000-0000

Lewina WoodardProcurement Analyst

contact@example.gov

+1 (555) 000-0000

Interested Companies (2)

BramicPickering, Ontario

MCS of TampaTampa, FL

Full Description

Tampa Fire Rescue utilizes ProQA today to help process and triage 911 calls for emergency medical calls in the city. The QPR service from Priority Dispatch is meant to help provide quality assurance for Tampa Fire 911 dispatchers, listening to emergency calls and ensuring that they are following the protocols as defined by Priority Dispatch. This is a service that Tampa Fire is asking to receive and will be fully virtual with no personnel on site.

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