Internet Services for Lilongwe

U.S. Embassy Lilongwe, Malawi Date: November 2, 2017 To: Prospective Quoters Subject: Request for Quotations number 19M16018Q0002 Enclosed is a Request for Quotations (RFQ) for the provision of Internet Services for US Embassy Lilongwe, Malawi. If you would like to submit a quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter. The U.S. Government intends to award a contract to the responsible company submitting an acceptable quotation at the lowest price. We intend to award a contractr based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so. All contractors shall be registered in the SAM (System for Award Management) Database https://www.sam.gov prior to contract award pursuant to FAR provision 5.207. Therefore prospective offerors are encouraged to register prior to the submittal of quotations/proposals. The guidelines for registration in SAM are also available at: https://www.statebuy.state.gov/pd/Pages/AdditionalVendorReg.aspx Quotations are due by December 4, 2017 at 16:00 hours. Sincerely, William Hagan Contracting Officer Enclosure TABLE OF CONTENTS Section 1 - The Schedule - SF 1449 cover sheet - Continuation To SF-1449, RFQ Number 19M16018Q0002 , Prices, Block 23 - Continuation To SF-1449, RFQ Number 19M16018Q0002 , Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement Section 2 - Contract Clauses - Contract Clauses - Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12 Section 3 - Solicitation Provisions - Solicitation Provisions - Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12 Section 4 - Evaluation Factors - Evaluation Factors - Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12 Section 5 - Offeror Representations and Certifications - Offeror Representations and Certifications - Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12 SECTION 1 - THE SCHEDULE CONTINUATION TO SF-1449, RFQ NUMBER -19M16018Q0002, PRICES BLOCK 23 I. SCOPE OF SERVICES The Contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the Contractor shall be paid a firm fixed-price for all services. II. BASE PERIOD The contract will be for a one-year period from the date of the contract award and a notice to proceed with three option years. 1. The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies and services to provide the required circuit as specified under Section 1, hereof: 2. Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed-price (FFP) per month as stated in the schedule below. Carrier shall be responsible for payment end-to-end circuit billing. 2.1 VALUE ADDED TAX VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period. 2.2. The firm fixed-prices are in ________________________ (Offeror to identify currency). Local offerors shall offer in Local currency. BASE YEAR: January 1, 2018 to December 31, 2018 Contract Line Item # Description of Services Number of Months Monthly Price Total Firm-Fixed Price 1 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the Chancery, U.S. Embassy, Area 40, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 10,240 Kbps (10Mbps) providing fault tolerance in the last mile. HSRP protocol is required 12 1.a Initial Installation (once off) 2 DIN - Embassy - Agencies Dedicated Internet Network for all Mission's Agencies at the Chancery, U.S. Embassy, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 4,096 Kbps (4Mbps). 12 2.a Initial Installation (once off) 3 DIN- Public Affairs OpenNet Plus (VPN through the Internet) at the Public Affairs Office, U.S. Embassy, Area 19, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 4,096 Kbps (4Mbps) providing fault tolerance in the last mile. HSRP protocol is required. 12 3.a Initial Installation (once off) 4 DIN - Warehouse OpenNet Plus (VPN through the Internet) at the Warehouse, U.S. Embassy, Area 5, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 256 Kbps providing fault tolerance in the last mile. HSRP protocol is required. 12 4.a Initial Installation (once off) 5 OpenNet - Peace Corps OpenNet Plus (VPN through the Internet) at the Peace Corps Malawi, Murray Road Area 4 Plot 070, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 256 Kbps providing fault tolerance in the last mile. HSRP protocol is required. 12 5.a Initial Installation (once off) SUB-TOTAL PLUS VAT GRAND TOTAL FOR BASE YEAR OPTION YEAR 1: January 1, 2019 to December 31, 2019 Contract Line Item # Description of Services Number of Months Monthly Price Total Firm-Fixed Price 1 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the Chancery, U.S. Embassy, Area 40, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 10,240 Kbps (10Mbps) providing fault tolerance in the last mile. HSRP protocol is required 12 2 DIN - Embassy - Agencies Dedicated Internet Network for all Mission's Agencies at the Chancery, U.S. Embassy, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 4,096 Kbps (4Mbps). 12 3 DIN- Public Affairs OpenNet Plus (VPN through the Internet) at the Public Affairs Office, U.S. Embassy, Area 19, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 4,096 Kbps (4Mbps) providing fault tolerance in the last mile. HSRP protocol is required. 12 4 DIN - Warehouse OpenNet Plus (VPN through the Internet) at the Warehouse, U.S. Embassy, Area 5, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 256 Kbps providing fault tolerance in the last mile. HSRP protocol is required. 12 5 OpenNet - Peace Corps OpenNet Plus (VPN through the Internet) at the Peace Corps Malawi, Murray Road Area 4 Plot 070, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 256 Kbps providing fault tolerance in the last mile. HSRP protocol is required. 12 SUB-TOTAL PLUS VAT GRAND TOTAL FOR BASE YEAR OPTION YEAR 2: January 1, 2020 to December 31, 2020 Contract Line Item # Description of Services Number of Months Monthly Price Total Firm-Fixed Price 1 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the Chancery, U.S. Embassy, Area 40, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 10,240 Kbps (10Mbps) providing fault tolerance in the last mile. HSRP protocol is required 12 2 DIN - Embassy - Agencies Dedicated Internet Network for all Mission's Agencies at the Chancery, U.S. Embassy, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 4,096 Kbps (4Mbps). 12 3 DIN- Public Affairs OpenNet Plus (VPN through the Internet) at the Public Affairs Office, U.S. Embassy, Area 19, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 4,096 Kbps (4Mbps) providing fault tolerance in the last mile. HSRP protocol is required. 12 4 DIN - Warehouse OpenNet Plus (VPN through the Internet) at the Warehouse, U.S. Embassy, Area 5, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 256 Kbps providing fault tolerance in the last mile. HSRP protocol is required. 12 5 OpenNet - Peace Corps OpenNet Plus (VPN through the Internet) at the Peace Corps Malawi, Murray Road Area 4 Plot 070, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 256 Kbps providing fault tolerance in the last mile. HSRP protocol is required. 12 SUB-TOTAL PLUS VAT GRAND TOTAL FOR BASE YEAR OPTION YEAR 3: January 1, 2021 to December 31, 2021 Contract Line Item # Description of Services Number of Months Monthly Price Total Firm-Fixed Price 1 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the Chancery, U.S. Embassy, Area 40, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 10,240 Kbps (10Mbps) providing fault tolerance in the last mile. HSRP protocol is required 12 2 DIN - Embassy - Agencies Dedicated Internet Network for all Mission's Agencies at the Chancery, U.S. Embassy, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 4,096 Kbps (4Mbps). 12 3 DIN- Public Affairs OpenNet Plus (VPN through the Internet) at the Public Affairs Office, U.S. Embassy, Area 19, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 4,096 Kbps (4Mbps) providing fault tolerance in the last mile. HSRP protocol is required. 12 4 DIN - Warehouse OpenNet Plus (VPN through the Internet) at the Warehouse, U.S. Embassy, Area 5, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 256 Kbps providing fault tolerance in the last mile. HSRP protocol is required. 12 5 OpenNet - Peace Corps OpenNet Plus (VPN through the Internet) at the Peace Corps Malawi, Murray Road Area 4 Plot 070, Lilongwe, Malawi. One (1) dedicated Internet channel at minimum 256 Kbps providing fault tolerance in the last mile. HSRP protocol is required. 12 SUB-TOTAL PLUS VAT GRAND TOTAL FOR BASE YEAR CONTINUATION TO SF-1449, RFQ NUMBER 19M16018Q0002 SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20 DESCRIPTION/SPECIFICATIONS/WORK STATEMENT I. SCOPE OF WORK The purpose of this firm fixed price purchase order is to obtain VPN, Internet Services, and Circuitry for the U.S. Embassy Lilongwe, Public Affairs Office, Warehouse, and Peace Corps. The local Telecommunication's Internet Service Provider (ISP) contracting firm must provide internet services and dedicated leased line channels and circuitry for connecting American Embassy Lilongwe and remote U.S. Embassy/Consulate Annex locations data links as shown below in this technical paper. THIS IS THE LIST OF REQUIRED SERVICES: 1. SERVICE: OpenNet-VPN NAME: OpenNet Plus (VPN through the Internet) at the U.S. Embassy Lilongwe. DESCRIPTION: One (1) dedicated Internet channel at minimum 10,240 Kbps (10Mbps) providing fault tolerance in the last mile. HSRP protocol is required. TYPE OF SERVICE: Dedicated Internet Channel LOCATION: U.S. Embassy, Kenyatta Road Area 40 Plot 24, Lilongwe, Malawi THE PROVIDED INTERNET SERVICE SHALL COMPLY WITH THE FOLLOWING REQUIREMENTS: Internet Services Quality Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side. Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description. For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP's internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1. Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) must be 1:1 /1:1. Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but, at minimum, greater than 99.9% or the highest possible quality of service connection reaching 100%. Internet Service Provider (ISP) connection must NOT, repeat, NOT use Network Address Translation (NAT). Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Malawi Network Access Point (NAP). Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation. Internet Service Provider (ISP) must permit installation of Customer VPN encryption devices on circuit. Internet Service Provider (ISP) must provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub in Lilongwe and the ISP hub in United States of America (USA). Internet Service Provider (ISP) must have redundancy in the Internet backbone between Malawi and USA. For instance, If NAP of the host country's backbone fail, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available. Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. Embassy Lilongwe compound Telecommunications Service Entrance Facilities (TSEF) Room. Where this is not possible, wireless link using dedicated radios from the service provider to the US Embassy offices will be considered. Network Identification Internet Service Provider (ISP) must provide a block of sixteen (16) public internet IP addresses on a single subnet for Internet services. Internet Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 28) or, equivalently, its subnet mask 255.255.255.240, and ISP Gateway IP addresses (virtual IP addresses). Network Identification Internet Service Provider (ISP) must provide a block of sixteen (32) public internet IP addresses on a single subnet for Internet services. Internet Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 28) or, equivalently, its subnet mask 255.255.255.240, and ISP Gateway IP addresses (virtual IP addresses). Network Devices The network devices shall comply with the following characteristics: Internet Service Provider (ISP) must permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection RJ45 10/100BaseT router interface which terminates Customer VPN encryption device. Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100/1000 base T interface or ISP must provide optic fibre connectivity or wireless connectivity using dedicated radio from the service provider to the US Embassy compound.. Internet Service Provider (ISP) must provide routers and Data media converters or transmission devices in all cases. Power standard sources must be dual voltage (110v/60hz and 220v/50hz) Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack. One separate or individual physical interface connector is required per service. Service Support and Contingencies The awarded ISP must warrant service support 7X24X365. The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy's Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC). Expected service availability and reliability must be at minimum 99.9%. The Contractor shall install a redundant cable or Fiber Optic infrastructure known as backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy/Consulate. The awarded ISP must have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning. The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year. The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process. 2. SERVICE: DIN - EMBASSY - Agencies NAME: Dedicated Internet Network for all U.S. Mission's Agencies at the U.S. Embassy Lilongwe DESCRIPTION: One (1) dedicated Internet channel at minimum 4,096 Kbps (4 Mbps) TYPE OF SERVICE: Dedicated Internet Channel LOCATION: U.S. Embassy, Kenyatta Road Area 40 Plot 24, Lilongwe, Malawi ALL PROVIDED INTERNET SERVICES AND DATA POINT-TO-POINT CONNECTIONS MUST COMPLY WITH THE FOLLOWING REQUIREMENTS (EXCEPT WHEN SPECIFIED): Internet Services Quality Internet Service Provider (ISP) must provide dedicated leased channel high-speed access to the Internet; data transport media must be fiber optic. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on", and must not require the installation of any custom software on the client side. Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description. For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP's internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1. Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) must be 1:1 /1:1. Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but, at minimum, greater than 99.9% or the highest possible quality of service connection reaching 100%. Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Malawi Network Access Point (NAP). Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation. Internet Service Provider (ISP) must provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub in Lilongwe and the ISP hub in the USA. Internet Service Provider (ISP) must have redundancy in the internet backbone between Malawi and USA. For instance, If NAP Malawi backbone fail, NAP Americas, or any other alternate backbone paths shall be available. ISP must provide Fiber Optic connectivity to the very end at the U.S. Embassy Lilongwe compound Telecommunications Service Entrance Facilities (TSEF) Room. Where this is not possible, wireless link using dedicated radios from the service provider to the US Embassy office compound will be considered. Network Identification Internet Service Provider (ISP) connection must provide a block of one hundred twenty eight (128) static IP Addresses on a single subnet. Internet Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 25) or, equivalently, its subnet mask 255.255.255.128, and ISP Gateway IP address. Network Devices The network devices shall comply with the following characteristics: Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100/1000 baseT interface or ISP must provide fibre optic connectivity or wireless connectivity with dedicated radio equipment from the internet service provider to the US Embassy componds. Internet Service Provider (ISP) must provide router(s) and Data media converters or transmission devices in all cases. Power standard sources must be dual voltage (110v/60hz and 220v/50hz). Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack. One separate or individual physical interface connector is required per service. Service Support and Contingencies The awarded ISP must warrant service support 7X24X365. The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy's Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC). Expected service availability and reliability must be at minimum 99.9%. The awarded vendor must install a redundant cable or Fiber Optic infrastructure known as backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy/Consulate. The awarded ISP must have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning. The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year. The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process. 3. SERVICE: Dedicated Internet Network ( DIN) NAME: OpenNet Plus (VPN through the Internet) at the U.S. Embassy Lilongwe Public Affairs Offices. DESCRIPTION: One (1) dedicated Internet channel at minimum 4,096 Kbps (4Mbps) providing fault tolerance in the last mile. HSRP protocol is required. TYPE OF SERVICE: Dedicated Internet Channel LOCATION: U.S. Embassy, Public Affairs Offices, Old Mutual Building, Area 19 Plot 28, Lilongwe, Malawi THE PROVIDED INTERNET SERVICE AND DATA POINT-TO-POINT CONNECTIONS MUST COMPLY WITH THE FOLLOWING REQUIREMENTS: Internet Services Quality Internet Service Provider (ISP) must provide dedicated leased Point-to-Point / Clear channel; data transport media must be fiber optic. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on", and must not require the installation of any custom software on the client side. Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description. For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP's gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1. Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services. Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation. Internet Service Provider (ISP) must have redundancy in the internet backbone between Malawi and USA. Internet Service Provider (ISP) must provide Fiber Optic connectivity to the very end at the U.S. EmbassylILONGWE Public Affairs Office compound Telecommunications Service Entrance Facilities (TSEF) Room. Network Devices The network devices shall comply with the following characteristics: Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100/1000 base T interface or ISP must provide fiber optic connectivity or wireless connectivity with dedicated radio equipment from the internet service provider to the US Embassy Public Affirs office. Internet Service Provider (ISP) must provide all data media converters or transmission devices in all cases. Power standard sources must be dual voltage (110v/60hz and 220v/50hz). Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack. One separate or individual physical interface connector is required per service. No router is required. Service Support and Contingencies The awarded ISP must warrant service support 7X24X365. The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy's Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC). Expected service availability and reliability must be at minimum 99.9%. The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year. The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process. 4. SERVICE: Dedicated Internet Network ( Drive Cam) NAME: OpenNet Plus (VPN through the Internet) at the U.S. Embassy Lilongwe Warehouse. DESCRIPTION: One (1) dedicated Internet channel at minimum 256 Kbps providing fault tolerance in the last mile. HSRP protocol is required. TYPE OF SERVICES: Dedicated Internet Channel LOCATION: U.S. Embassy, Warehouse, Area 5 Plot 66, Lilongwe, Malawi THE PROVIDED INTERNET SERVICE SHALL COMPLY WITH THE FOLLOWING REQUIREMENTS: Internet Services Quality Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side. Where that is not possible, Wireless link using dedicated radios from the service provider to the US Embassy warehouse will be considered Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description. For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP's internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1. Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) must be 1:1 /1:1. Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but, at minimum, greater than 99.9% or the highest possible quality of service connection reaching 100%. Internet Service Provider (ISP) connection must NOT, repeat, NOT use Network Address Translation (NAT). Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Malawi Network Access Point (NAP). Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation. Internet Service Provider (ISP) must permit installation of Customer VPN encryption devices on circuit. Internet Service Provider (ISP) must provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub in Lilongwe and the ISP hub in United States of America (USA). Internet Service Provider (ISP) must have redundancy in the Internet backbone between Malawi and USA. For instance, If NAP of the host country's backbone fail, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available. Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. Embassy Lilongwe Warehouse compound Telecommunications Service Entrance Facilities (TSEF) Room. Network Identification Internet Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Rou...