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IT Change Management and User Adoption Services

Active

State & Local

Response Deadline10/29/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for IT Change Management and User Adoption Services supports prime contractors on projects for the Commonwealth of Massachusetts Executive Office of Technology Services and Security. The scope of work involves developing comprehensive communication plans, creating training modules, and producing user documentation utilizing specialized content authoring tools. A critical requirement of the contract is ensuring that all produced deliverables strictly adhere to WCAG 2.1 AA accessibility standards. The project is based in Boston, Massachusetts, and falls under NAICS code 611430. Interested parties must note the response deadline of October 29, 2026. The primary objective is to facilitate seamless user adoption and effective change management through the delivery of structured training materials and strategic communications.

General Info

Agency

Massachusetts → ITD0001 - Executive Office of Technology Services and Security

NAICS

611430 - Professional and Management Development Training

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1060-ITD00-ITD00-134163.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ 27-04987 for M365 Migration Services

AI Contract Breakdown

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Timeline

PostedOct 5

subcontract

Response DeadlineOct 29

Submission deadline

Response Deadline

10/29/2026, 08:00:00 PM UTCin 23 days

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Organization & Contact Information

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AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs IT change management and user adoption for prime contractors on Commonwealth of Massachusetts EOTSS/EOVS projects. Develops communication plans and creates training materials and user documentation using content authoring tools. Ensures all deliverables comply with WCAG 2.1 AA accessibility standards. Delivers a comprehensive communication plan, training modules, and user documentation.

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