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Accela Operational Support and Issue Resolution

Active

State & Local

Response Deadline10/20/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Accela Operational Support and Issue Resolution subcontract provides Tier 2 and 3 technical support and troubleshooting for prime contractors working on Commonwealth of Massachusetts ePLACE Program projects. Managed by the Executive Office of Technology Services and Security, the contract focuses on resolving software bugs and providing operational support for the ABCC, DLS, and DOT, with a specific emphasis on addressing legacy data issues for the Department of Professional Licensure within the Accela SaaS environment. Key deliverables include the resolution of technical tickets, the production of system stability reports, and the implementation of legacy data fixes. The work is performed in Boston, Massachusetts, under NAICS code 541513. The solicitation was posted on September 28, 2026, with a response deadline of October 20, 2026.

General Info

Tier 2 and 3 Accela technical support for Massachusetts ePLACE Program projects.

Agency

Massachusetts → ITD0001 - Executive Office of Technology Services and Security

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1060-ITD00-ITD00-133948.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ-27-05699 Accela Software Solution and Support

AI Contract Breakdown

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Timeline

PostedSep 28

subcontract

Response DeadlineOct 20

Submission deadline

Response Deadline

10/20/2026, 08:00:00 PM UTCin 22 days

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Organization & Contact Information

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AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides Tier 2/3 technical support and troubleshooting for prime contractors on Commonwealth of Massachusetts ePLACE Program projects. Resolves software bugs and provides operational support for ABCC, DLS, and DOT, including legacy data issues for the Department of Professional Licensure (DOL) within the Accela SaaS environment. Delivers resolved tickets, system stability reports, and legacy data fixes.

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