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Accela Operational Support & Issue Resolution

Active

State & Local

Response Deadline10/20/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the Executive Office of Technology Services and Security in Massachusetts provides ongoing operational support and technical issue resolution for the Accela platform. The scope of work involves troubleshooting software bugs and performance issues for ABCC, DLS, and MassDOT, as well as managing legacy data issues for the DOL. The primary objectives are to deliver resolved support tickets and ensure overall system stability for prime contractors on EOTSS ePLACE Program projects. Due to the nature of the data involved, personnel are required to undergo background checks for access to Social Security Administration or CJIS data. The contract is categorized under NAICS code 541513 and is performed in Boston. Interested parties must respond by October 20, 2026.

General Info

Operational and technical support for Accela platform in Boston, due October 20, 2026.

Agency

Massachusetts → ITD0001 - Executive Office of Technology Services and Security

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1060-ITD00-ITD00-133949.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ-27-05699 Accela Software Solution and Support

AI Contract Breakdown

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Timeline

PostedSep 28

subcontract

Response DeadlineOct 20

Submission deadline

Response Deadline

10/20/2026, 08:00:00 PM UTCin 22 days

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Organization & Contact Information

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AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing operational support and technical issue resolution for the Accela platform for prime contractors on EOTSS ePLACE Program projects. Troubleshoots software bugs and performance issues for ABCC, DLS, and MassDOT, and manages legacy data issues for the DOL. Requires background checks for access to CJIS or Social Security Administration data. Delivers resolved support tickets and system stability.

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