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This Government Contract opportunity from South Carolina was posted on May 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

IT Help Desk & End-User Support

Closed
State & Local

Contract Overview

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The contract involves providing Tier 2 help desk support services to county employees, focusing on resolving technical issues related to desktops, laptops, printers, and software applications. The contractor is expected to deliver timely and detailed support, ensuring all incidents are accurately logged and resolved efficiently to maintain operational continuity. This role requires a strong understanding of end-user computing environments and the ability to troubleshoot complex issues beyond basic help desk Level 1 support. The solicitation is classified as a subcontract under NAICS code 541519 for other information services and is issued by the Information Systems division of South Carolina. While no specific location or point of contact is provided, the performance location is anticipated within the county jurisdiction. Proposals must be submitted by May 29, 2026, with the opportunity posted on May 8, 2026, through the Greenville County procurement portal. No set-aside designation is indicated, making this opportunity open to qualified subcontractors regardless of business size or category.

General Info

Provide Tier 2 help desk support resolving complex IT issues for South Carolina county employees.

Documents

This scope was carved out of 26107.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

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Network Infrastructure Support

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencySouth Carolina → INFORMATION SYSTEMS
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver Tier 2 help desk support for county employees, including troubleshooting desktops, laptops, printers, and software applications, with detailed logging and timely resolution.

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Keith Deutsch
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