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This Subcontract opportunity from Illinois was posted on October 15, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

IT Help Desk & Platform Support Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

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This subcontract for IT Help Desk and Platform Support Services, issued by the Illinois Chief Procurement Office of General Services, focuses on providing technical support and user training for prime contractors involved in Sourcewell projects for the State of Minnesota. The scope of work includes delivering Tier 1 and Tier 2 technical support via ticketing systems like ServiceNow or Zendesk, creating comprehensive user manuals and training documentation, and managing onboarding sessions for participating entities. The project is based in Springfield, Illinois, and requires strict compliance with the Illinois Procurement Code. Key deliverables include the adherence to technical support service level agreements and the successful training of end-users. Interested parties should note the response deadline of November 4, 2026, for this opportunity categorized under NAICS code 541519.

General Info

IT Help Desk and Platform Support Services subcontract for Sourcewell projects in Illinois.

Agency

Illinois → Chief Procurement Office Of General Services

NAICS

541519 - Other Computer Related Services

Place of Performance

Springfield, IL, 62702, USA

Set-Aside

NONE

Documents

This scope was carved out of 110426.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

27-510CPOGS-CPOGS-B-54510 | JPMC SOURCEWELL RFP 110426 Digital Procurement Platforms with Related Services for Operational Goods

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyIllinois → Chief Procurement Office Of General Services
ContactsNo contacts available
OfficeN/A
Organization / AgencyIllinois → Chief Procurement Office Of General Services
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs technical support and user training for prime contractors on Sourcewell (State of Minnesota) projects. Provides Tier 1 and Tier 2 technical support, develops user manuals and training documentation, and conducts onboarding sessions for participating entities. Uses ticketing systems such as ServiceNow or Zendesk. Complies with the Illinois Procurement Code. Delivers technical support SLAs and trained end-users.

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