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IT Help Desk and Tier 2/3 Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract involves providing comprehensive IT help desk and Tier 2/3 support services focused on end-user IT support, troubleshooting, ticket resolution, and system administration tailored for logistics personnel utilizing modernized IT tools. The scope ensures that logistics operators receive timely and effective technical assistance to maintain and improve operational efficiency within their IT environment. This subcontract, designated as a Partial Small Business Set-Aside under FAR 19.5, falls under the NAICS code 541519, which encompasses other computer-related services. The work is performed for the Fleet Readiness Center, part of the Department of Defense, with the place of performance located in St James. The contract places significant emphasis on providing specialized IT support to enhance the readiness and functionality of logistics operations through advanced technical maintenance and problem-solving support.

General Info

IT help desk and Tier 2/3 support for logistics IT, performed at Fleet Readiness Center, DoD.

Agency

Department Of Defense → Fleet Readiness Center

NAICS

541519 - Other Computer Related Services

Place of Performance

St James, MD, USA

Set-Aside

SBP

Documents

This scope was carved out of N68520-24-R-0020.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Logistics IT Integration and Support (LIIS) Capability Modernization, Deployment, and Support (CMDS) Multiple Award Contract (MAC)

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Timeline

PostedJun 11

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Fleet Readiness Center

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Fleet Readiness Center

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide end-user IT support, troubleshooting, ticket resolution, and system administration for logistics personnel using modernized IT tools.

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