Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, September 30 at 2:00 PM EDT

Register Free →

Search

Top

Back to Contracts

IT Operations and User Support Services

Active

Federal

Response Deadline10/26/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The IT Operations and User Support Services subcontract provides critical operational support and end-user assistance for prime contractors working on Defense Health Agency OBHAT/BHAS projects. Based in Frederick, the scope of work involves managing Service Level Agreements and delivering help desk support through ITSM ticketing systems like ServiceNow or Jira, all while adhering to ITIL standards for operational maintenance. Key deliverables include the resolution of user support tickets and the submission of monthly SLA performance reports. This opportunity falls under NAICS code 541513 and is associated with the Department of Defense. The response deadline for this requirement is October 26, 2026.

General Info

IT support subcontract for DHA projects in Frederick, deadline October 26, 2026.

Agency

Department Of Defense → Defense Health Agency

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Frederick, MD, USA

Set-Aside

NONE

Documents

This scope was carved out of HT942726RFI707.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI for Data Hosting, Integration, and Sustainment Support for the OBHAT/BHAS Program

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedSep 24

subcontract

Response DeadlineOct 26

Submission deadline

Response Deadline

10/26/2026, 04:00:00 PM UTCin about 1 month

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDepartment Of Defense → Defense Health Agency

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Defense Health Agency

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Provides operational support and end-user assistance for prime contractors on Defense Health Agency (DHA) OBHAT/BHAS projects. Manages Service Level Agreements (SLAs) and provides help desk support using ITSM ticketing systems such as ServiceNow or Jira. Follows ITIL standards for operational maintenance. Delivers monthly SLA performance reports and resolved user support tickets.

Similar Contracts

Same NAICS industry code

Tier 1 & 2 Technical Support ServicesThis subcontract for Tier 1 and 2 Technical Support Services supports prime contractors on Haralson County local government projects in Georgia. The scope of work involves managing help desk assistance requests, providing technical support to remote users with limited skills, and creating comprehensive user manuals and knowledge bases. The contractor will utilize ticketing systems and remote desktop tools to deliver support and conduct interactive web-based seminars and demonstrations. The opportunity was posted on September 25, 2026, with a response deadline of October 27, 2026. Classified under NAICS code 541513, the contract focuses on delivering ongoing technical assistance and detailed user documentation to ensure operational efficiency for the agency.

Haralson County Government

POSTED

about 14 hours ago

DEADLINE

in about 1 month

Onsite IT Systems and Network AdministrationThis subcontract for the Defense Health Agency provides onsite IT systems and network administration support for prime contractors. The scope of work includes performing technology refreshes, equipment troubleshooting, and annual audits utilizing DoD Gateways, DISA STIGs, and Nessus scanners. Additionally, the provider is responsible for delivering system topology, data flow diagrams, and Privacy Impact Assessments. The contract requires strict adherence to cybersecurity standards, including NIST SP 800-171 compliance in SPRS and DoDI 8500.01. Performance will take place in Falls Church, Virginia, under NAICS code 541513. Responses are due by October 12, 2026.

Defense Health Agency

POSTED

about 15 hours ago

DEADLINE

Cloud Infrastructure Maintenance & SupportThis subcontract for the UK Hydrographic Office focuses on the maintenance and support of cloud-based platforms used by prime contractors for digital navigation product aggregation projects. The scope of work involves the ongoing management of cloud environments and the support of operational services within a cloud architecture to ensure the delivery of maintained and operational pipeline environments. Due to the nature of the project, the contract requires personnel who possess security clearance and have specific professional experience in the maritime and defence sectors. The engagement is categorized under NAICS code 541513, reflecting a focus on computer systems design and related implementation services.

UK Hydrographic Office

POSTED

DEADLINE

IT and Network ManagementThis subcontract for the City of Yucaipa focuses on the management and maintenance of IT infrastructure for prime contractors operating the Yucaipa Performing Arts Center. The scope of work includes the administration of Cisco Firewalls and SDWAN management, as well as direct coordination with internet service providers such as Frontier and AireSpring to ensure stable network connectivity and security. Qualified providers must possess specific network certifications and demonstrated experience with the hardware detailed in the contract exhibits. This opportunity, categorized under NAICS code 541513, was posted on September 24, 2026, with a response deadline of November 5, 2026. The performance of these services will take place in Yucaipa, California.

City of Yucaipa

POSTED

DEADLINE

in about 1 month

Network Equipment Installation and ConfigurationThis subcontract for the County of San Mateo involves the supply and configuration of network hardware for prime contractors working on San Mateo County Sheriff's Office projects. The scope of work includes assembling U-Rack-6U-TL mini racks, installing UCG-Industrial and UNVR-Pro equipment, and configuring PoE switches, cellular WAN failover, and UP-Sense sensors. The provider is responsible for device adoption and connectivity verification to deliver a fully operational network and recording system. The project is categorized under NAICS code 541513 and will be performed in Daly City, California. Interested parties must respond by the deadline of November 19, 2026, following the posting date of September 24, 2026.

County of San Mateo

POSTED

DEADLINE

in about 2 months

Software Technical Support and Maintenance ServicesThis subcontract for Software Technical Support and Maintenance Services supports prime contractors on HHS/ASFR/OMAS projects to ensure the high availability of the UpToDate platform. The scope of work includes managing secure authentication and access controls, providing customer technical support via the administrative backend, and ensuring strict adherence to federal IT security policies and HIPAA standards. The contract is managed by the Department of Health and Human Services through the Program Support Center Acq Management Svc under NAICS code 541513. The primary objective is to deliver continuous platform availability and efficient support resolution to maintain critical healthcare information services.

Program Support Center Acq Management Svc

POSTED

DEADLINE

in about 16 hours

Software Maintenance and Technical SupportThis subcontract focuses on providing ongoing maintenance and technical support for the Patient Hub system, which serves prime contractors on Department of Veterans Affairs healthcare projects. The scope of work includes deploying software updates, patches, bug fixes, and version upgrades that remain compatible with VA enterprise IT security and Authorization to Operate processes. The service provider is responsible for delivering updated software versions and resolving technical tickets while strictly adhering to VAAR 852.239-70 and VAAR 852.239-76 standards. The contract is issued by the Technology Acquisition Center in New Jersey on behalf of the Department of Veterans Affairs, with the place of performance located in Tampa. Classified under NAICS code 541513, this opportunity requires a response by September 28, 2026. The primary objective is to ensure the continuous functionality and security of the Patient Hub system within the VA's complex IT infrastructure.

Technology Acquisition Center Nj (36C10B)

POSTED

DEADLINE

Software Maintenance and Technical SupportThe Software Maintenance and Technical Support subcontract for the Library of Congress provides essential technical assistance, patch management, and warranty fulfillment for prime contractors working on National Library Service projects. Based in Washington, the contractor is responsible for correcting defects during a 12-month warranty period and must adhere to specific performance benchmarks and throughput metrics. To ensure operational efficiency, the contractor maintains a 24-hour response time for all support requests submitted via telephone, email, or the designated portal. Key deliverables include the provision of software patches and detailed support logs to document all maintenance activities.

Contracts Services

POSTED

DEADLINE

AWS Cloud Integration and Infrastructure ServicesThis subcontract for AWS Cloud Integration and Infrastructure Services supports prime contractors on Library of Congress projects by integrating TTS software within the NLS Amazon Web Services environment. The scope of work includes configuring software for seamless integration, establishing secure data transmission protocols, and implementing scalable environments capable of handling high-volume production. All activities must adhere to Federal IT security requirements and AWS Certified Architectures to ensure a secure and compliant cloud infrastructure. The project requires the delivery of a fully integrated cloud environment along with comprehensive system architecture documentation. Based in Washington, DC, this opportunity falls under NAICS code 541513. Interested parties should note the response deadline of October 12, 2026, for this engagement with the Library of Congress.

Contracts Services

POSTED

DEADLINE

Software Deployment and Sustainment SupportThe Software Deployment and Sustainment Support subcontract, issued by the Department of Defense under agency FA8770 Aflcmc Gbk, focuses on the implementation and technical sustainment for prime contractors on Department of War projects. The scope of work includes executing deployment plans, managing software licensing, and providing continuous technical support. These operations are carried out using CI/CD deployment pipelines and ITIL-based service management standards to ensure the successful delivery of systems into production environments along with a comprehensive sustainment support plan. This opportunity is categorized under NAICS code 541513 and is centered in Kettering, ZIP code 45420. The solicitation was posted on September 24, 2026, with a response deadline of October 16, 2026.

FA8770 Aflcmc Gbk

POSTED

DEADLINE

SAP Software Licensing & Subscription ProviderThis subcontract opportunity is for an authorized SAP partner to provide software licenses and subscription entitlements for prime contractors supporting the Department of the Treasury's IT Strategy and Modernization agency. The primary objective is to ensure that the Integrated Financial System and Procurement Public Sector systems remain current and fully supported through the delivery of active licensed products. The procurement is designated as a total Small Business Set Aside under NAICS code 541513. Interested parties must submit their responses by October 2, 2026, following the posting date of September 24, 2026.

It Strategy And Modernization

POSTED

DEADLINE

Data Engineering and DBA ServicesThis subcontract for Data Engineering and DBA Services supports prime contractors on Defense Health Agency OBHAT/BHAS projects. The scope of work involves managing database structures, performing data engineering, and providing comprehensive database administration, including data modeling, performance tuning, and replication using SQL and NoSQL databases and data warehousing tools. The objective is to deliver optimized database environments that adhere to strict data integrity standards and performance benchmarks. The opportunity is associated with NAICS code 541513 and is performed in Frederick. Interested parties must respond by October 26, 2026, following the posting date of September 24, 2026.

Defense Health Agency

POSTED

DEADLINE

in about 1 month

More opportunities from Department Of Defense → Defense Health Agency

Same awarding agency

Administrative Operations and Tasker ManagementThe Administrative Operations and Tasker Management subcontract supports prime contractors on Defense Health Agency projects within the Department of Defense. The scope of work involves managing official tasker flows, executing the TASKER Coordination process, and preparing responses to Congressional Inquiries. Additionally, the contractor is responsible for office space planning and supply inventory management, with required deliverables including tasker action spreadsheets and monthly inventory reports. This opportunity is based in Falls Church, Virginia, under NAICS code 561110. Personnel assigned to this contract must possess a Tier I or II background investigation. The solicitation was posted on September 25, 2026, with a response deadline of October 12, 2026.

Office Administrative Services

POSTED

about 15 hours ago

DEADLINE

Project Management and Process Improvement SupportThis subcontract provides project management and process improvement support for prime contractors working on Defense Health Agency projects. The scope of work involves executing Process Improvement Plans across the design, development, testing, and sustainment phases, utilizing Process Asset libraries to conduct joint reviews and plan pilot tests. Key deliverables include the finalized Process Improvement Plans, regular project status reports, and the results of pilot testing. The opportunity is categorized under NAICS code 541611 and is based in Falls Church, Virginia. Personnel assigned to this contract must possess a Tier I or II background investigation to meet security requirements. Interested parties must respond by October 12, 2026.

Administrative Management and General Management Consulting Services

POSTED

about 15 hours ago

DEADLINE

Human Resource and Manpower Management ServicesThis subcontract for Human Resource and Manpower Management Services provides senior-level HR support for prime contractors working on Defense Health Agency projects. The scope of work includes managing personnel recruitment, creating hiring action packets, maintaining organizational charts, and overseeing performance evaluations, awards, and retirements. The contractor is required to use DHA personnel systems and timekeeping software, delivering completed hiring packets and monthly processing reports as primary deliverables. The position is based in Falls Church, Virginia, and requires a Tier I or II background investigation along with CUI access. This opportunity is categorized under NAICS code 541612 and is associated with the Department of Defense. The response deadline for this requirement is October 12, 2026.

Human Resources Consulting Services

POSTED

about 15 hours ago

DEADLINE

European Healthcare Environmental Cleaning (HEC) Services

Solicitation # HT9406-26-R-E006

The Defense Health Agency (DHA) is soliciting proposals for a single-award, firm-fixed-price Indefinite Delivery/Indefinite Quantity (ID/IQ) contract to provide highly specialized Healthcare Environmental Cleaning (HEC) and Linen Distribution Services at various Military Treatment Facilities (MTFs) in Germany. The scope of work includes maintaining aseptic environments for clinical and surgical spaces through specialized cleaning, disinfection, linen laundry, and regulated medical waste collection. Performance locations encompass Landstuhl Regional Medical Center (LRMC) and its outlying clinics, Medical Department Activity – Bavaria (MEDDAC-B) in Vilseck and its associated clinics, and the Rhine Ordnance Medical Center (ROBMC). The anticipated ordering period runs from May 15, 2027, to May 14, 2032, which includes a 90-day phase-in period. The contract has a maximum value of approximately $99.99 million. The selection process will utilize a competitive tradeoff source selection method, where performance confidence is significantly more important than price. Evaluation will occur in three sequential phases: Technical Capability, Performance Confidence, and Price. To be considered technically acceptable, offerors must demonstrate at least three consecutive years of healthcare cleaning experience within the last five years and provide detailed cleaning procedures that meet industry and regulatory standards, such as ISO 9001:2015 and ISO 14001. Key personnel, specifically Executive Managers, must be proficient in both English and German. Proposals must be submitted via email by the deadline of October 15, 2026, and successful offerors will be required to implement a comprehensive training program covering infection control, safety, and asbestos awareness.

Janitorial Services

POSTED

about 15 hours ago

DEADLINE

Program Management Support Services Bridge 4

Solicitation # PANDHA-26-P-0000-046996

The Defense Health Agency intends to award a sole source, firm-fixed-price non-personal services contract to Deloitte Consulting, LLP for Program Management support services. This bridge contract consists of a three-month base period running from November 14, 2026, to February 13, 2027, with three subsequent three-month option periods extending through November 13, 2027. The contractor will provide comprehensive support to the Assistant Director for Health Care Administration and Operations, the Portfolio Acquisition Executive for Medical Digital Solutions, and the J6 Risk Management Executive Division. Performance will take place primarily at the Defense Health Headquarters in Falls Church, Virginia, and Joint Base San Antonio Fort Sam Houston, Texas. The scope of work includes managing Integrated Product Teams, conducting research and analysis, and providing special project support. Key performance metrics require taskers to be disseminated within 24 hours of receipt, research reports delivered within five business days, and meeting minutes completed within two workdays. The contract mandates strict adherence to cybersecurity standards, including DoD IA requirements and NIST SP 800-171, with a requirement for no unmitigated high-severity vulnerabilities. Administrative requirements include the use of iRAPT for invoicing and the execution of DHA Form 49 Non-Disclosure Agreements for all personnel. While intended as a sole source award, the agency will consider capability statements or quotations from responsible sources submitted by 10:00 AM Eastern on October 12, 2026.

Administrative Management and General Management Consulting Services

POSTED

about 15 hours ago

DEADLINE

TRICARE Medicare Eligible Program Second Generation (TMEP2)

Solicitation # HT940226R0001

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

POSTED

about 15 hours ago

DEADLINE

in about 1 month

Secure Contractor-Owned, Contractor-Operated (COCO) Peer Review SystemThis subcontract involves the provision and hosting of a secure, web-based electronic system designed for prime contractors supporting Defense Health Agency peer review projects. The contractor is responsible for delivering a fully operational Contractor-Owned, Contractor-Operated system that features document viewing, virtual meeting facilitation, and concurrent panel scoring. A critical component of the requirement is the integration of results into Government Electronic Government Systems via secure web services that adhere to strict technical specifications for data integrity. The project is managed under the Department of Defense for the Defense Health Agency, with the place of performance located in Frederick, Maryland. Classified under NAICS code 518210, the opportunity was posted on September 24, 2026, with a response deadline of October 9, 2026. The scope of work ensures the delivery of secure data file transfers and a comprehensive digital infrastructure to facilitate the peer review process.

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

DEADLINE

Scientific Peer Review Coordination and Technical EvaluationThis subcontract for Scientific Peer Review Coordination and Technical Evaluation supports the Defense Health Agency within the Department of Defense. The primary objective is the recruitment of subject matter expert panel chairpersons and reviewers to manage technical evaluations for biomedical research proposals. Key responsibilities include conducting conflict of interest reviews, managing the scoring process via secure web-based electronic systems, and delivering comprehensive Panel Member Identification and Peer Review Debriefing Reports. The opportunity is categorized under NAICS code 541990 and is centered in Frederick, Maryland. Interested parties must adhere to the response deadline of October 9, 2026, following the posting date of September 24, 2026.

All Other Professional, Scientific, and Technical Services

POSTED

DEADLINE

eBRAP Application Support and Compliance ServicesThe eBRAP Application Support and Compliance Services subcontract provides essential administrative and technical support for prime contractors managing Defense Health Agency biomedical research projects. The scope of work includes coordinating Funding Opportunity Announcement setup, operating helpdesks for applicant inquiries, and performing administrative reviews of pre-applications to ensure all required components are present. Additionally, the contractor is responsible for validating applicant entity coding through eBRAP and Grants.gov, delivering compliance review lists, and providing monthly consolidated export reports. This opportunity is categorized under NAICS code 541611 and is associated with the Department of Defense. The place of performance is located in Frederick, Maryland. Interested parties must adhere to the response deadline of October 9, 2026.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Cybersecurity and Information AssuranceThis subcontract for Cybersecurity and Information Assurance supports the Defense Health Agency by securing data hosting environments for prime contractors on OBHAT/BHAS projects. The scope of work involves implementing critical security controls for data-at-rest and data-in-transit through the use of IAM systems, encryption software, and SIEM tools. The provider is responsible for delivering continuous monitoring reports and achieving the Security Authorization to Operate. The contract requires strict adherence to HIPAA, NIST SP 800-53, and DoD Impact Level certifications to ensure full regulatory compliance. Performance will take place in Frederick, and the opportunity is categorized under NAICS code 541519. Responses are due by October 26, 2026.

Other Computer Related Services

POSTED

DEADLINE

in about 1 month

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS