This Solicitation opportunity from Government of Canada was posted on February 28, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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IT Service Management / Case Management

Closed

CRTC-25-0192International

Submission Closed02/28/2025, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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AI Contract Overview

The Canadian Radio-television and Telecommunications Commission is seeking a provider for the enterprise-wide implementation, customization, and integration of an advanced IT Service Management and Case Management platform. This solution is intended to support diverse directorates by enhancing service delivery, operational automation, and workflow processes to ensure scalability and alignment with the agency's strategic goals. This federal solicitation, identified by number CRTC-25-0192, is managed by the Government of Canada with performance taking place in Gatineau. Interested parties must coordinate through the primary point of contact, Martin Stein, regarding the requirements for this comprehensive IT infrastructure project.

General Info

CRTC seeks a provider for enterprise IT Service and Case Management platform implementation.

Agency

Government of Canada → Canadian Radio-television and Telecommunications Commission

NAICS

541512 - Computer Systems Design Services

Place of Performance

*Gatineau, CAN

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedFeb 28

Solicitation

Response DeadlineFeb 28

Deadline has passed

Submission Closed

02/28/2025, 03:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Canadian Radio-television and Telecommunications Commission

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Canadian Radio-television and Telecommunications Commission

Office AddressN/A

Contacts

Martin SteinPoint of Contact

contact@example.gov

+1 (555) 000-0000

Full Description

The Canadian Radio-television and Telecommunications Commission (CRTC) requires an advanced IT Service Management (ITSM) and Case Management (CM) platform to support operations across its diverse directorates. This platform must be efficient, scalable, and aligned with CRTC’s strategic goals. The project involves the enterprise-wide implementation, customization, and integration of an ITSM/CM solution to manage service delivery, case management, operational automation, and workflow processes across all CRTC directorates.

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