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IVR System Maintenance and Help Desk Services

Active

State & Local

Response Deadline11/12/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for IVR System Maintenance and Help Desk Services involves providing continuous system maintenance and technical support for prime contractors on MDOT MTA telecommunications projects. The scope of work focuses on troubleshooting hardware, networks, and third-party software specifically for MS Technologies IVR systems and SV9500 PBX communications servers. The selected provider is responsible for ensuring system availability and delivering detailed support logs. To qualify, technicians must hold certifications in MS Technologies and SV9500 PBX and maintain strict compliance with Maryland State IT Security Policies. The opportunity is categorized under NAICS code 811219, with a response deadline set for November 12, 2026.

General Info

IVR maintenance and help desk services for MDOT MTA, due November 12, 2026.

Agency

Maryland

NAICS

811219 - Other Electronic and Precision Equipment Repair and Maintenance

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM059532.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

PORFP J05P7600020 - PBX Telecom IVR Maintenance

AI Contract Breakdown

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Timeline

PostedOct 28

subcontract

Response DeadlineNov 12

Submission deadline

Response Deadline

11/12/2026, 02:00:00 PM UTCin 12 days

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Organization & Contact Information

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AgencyMaryland

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs continuous system maintenance and technical support for prime contractors on MDOT MTA telecommunications projects. Troubleshoots hardware, networks, and third-party software for MS Technologies IVR systems and SV9500 PBX communications servers. Requires technician certifications in MS Technologies and SV9500 PBX and compliance with Maryland State IT Security Policies. Delivers system availability and support logs.

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