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PORFP J05P7600020 - PBX Telecom IVR Maintenance

Active
BPM059532State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Maryland Department of Transportation Maryland Transit Administration is seeking proposals for PBX Telecommunications Interactive Voice Response (IVR) System Maintenance Services. This secondary competition is strictly limited to Master Contractors previously awarded under the PBX IV Telecommunications Equipment and Services Master Contract 001B0600162. The scope of work involves providing maintenance and support for MS Technologies IVR systems integrated with SV9500 PBX communications servers at various MTA sites throughout Maryland. The requirements are divided into three functional areas: hardware and software assurance, manufacturer extended warranty and maintenance services on a monthly fixed fee basis, and time and material labor for move, add, and change activities. The period of performance is estimated to run from February 23, 2027, through December 31, 2030. Award will be based on the most advantageous proposal to the State, with technical merit carrying greater weight than price. Key evaluation factors include functional requirement alignment, experience in repairing the specified equipment, technician certifications, proximity to MTA sites, and inventory management for catastrophic failure recovery. Proposals must be submitted via email by November 12, 2026, consisting of a password-protected technical proposal in Word format and a financial proposal in Excel format. Winning vendors must adhere to Maryland State Information Technology Security Policies and provide capabilities for 25 percent growth in system networking and IVR ports.

General Info

Maintenance services for MTA's PBX Telecommunications IVR systems from February 2027-2030.

Agency

Maryland

NAICS

811210 - Electronic and Precision Equipment Repair and Maintenance

Place of Performance

MD, USA

Set-Aside

NONE

Documents

2
PDF, High priority: read this firstspecifications
High
PDF, High priority: read this firstrfp
High

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Timeline

PhaseSolicitation
Posted

Solicitation

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Submission deadline

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Organization & Contact Information

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AgencyMaryland
Contacts1 person available
OfficeMD, USA
Organization / Agency
Maryland
Office AddressMD, USA
Contacts
akia WHEELERProcurement Officer / Buyer
contact@example.gov

Full Description

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Please read the solicitation carefully. 
The Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) is requesting proposals for PBX Telecommunications Interactive Voice Response (IVR) System Maintenance Services under the PBX IV Telecommunications Equipment and Services Master Contract (#001B0600162).Only Master Contractors that have been awarded a contract under the PBX IV Telecommunications Equipment and Services Master Contract (#001B0600162) are eligible to submit a proposal in response to this secondary competition Purchase Order Request for Proposal (PORFP).
Additional Instructions: Master Contractors who receive a PORFP, and who would have an existing or potential conflict of interest if awarded the purchase order shall immediately provide the procurement officer with a written notification of the conflict.

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