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IVR System Maintenance & Warranty Support

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Documents

This scope was carved out of BPM059532.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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PORFP J05P7600020 - PBX Telecom IVR Maintenance

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Organization & Contact Information

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AgencyMaryland Transit Administration
ContactsNo contacts available
OfficeN/A
Organization / AgencyMaryland Transit Administration
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs continuous system maintenance and technical support for prime contractors on Maryland Transit Administration (MTA) projects. Troubleshoots, identifies, and repairs or replaces affected components for MS Technologies IVR systems and SV9500 PBX communications servers. Adheres to Best Effort repair standards using available inventory. Delivers monthly maintenance coverage and technical support logs.

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SLED
J05P7600019 Telecommunications PBX Servers & ISI Accounting
Solicitation # J05P7600019
The Maryland Department of Transportation Maryland Transit Administration is seeking proposals for maintenance and technical support services for its PBX telephone systems and related equipment, software, and applications across sites in Maryland. This secondary competition is exclusively open to Master Contractors awarded under the PBX IV Telecommunications Equipment and Services Master Contract 001B0600162. The scope of work is divided into three functional areas: hardware and software peripherals, manufacturer extended warranty and maintenance for PBX and peripheral equipment including GNAV and ISI Call Data software, and time and material labor for move, add, and change activities and training. Maintenance services are quoted for the period from February 23, 2027, through December 31, 2030, under a Silver Service Level maintenance agreement. Award selection is based on the most advantageous proposal, with technical merit weighted more heavily than financial submissions. Key evaluation factors include the vendor's understanding of functional requirements, relevant experience with the specified equipment, after-hours capabilities, technician certifications, proximity to office locations, and the availability of a spares inventory. Winning contractors must provide Visio configuration diagrams and an updated equipment inventory within 60 days of the award. The procurement includes minority business goals of 25 percent for MBE and 2 percent for VSBE. Proposals must be submitted via password-protected email by November 12, 2026, with passwords sent separately prior to the public opening.

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about 13 hours ago

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NAICS: 811310
New
SLED
ELEVATOR & ESCALATOR MAINTENANCE, INSPECTIONS, AND TESTING
Solicitation # BPM059230
The Maryland Transit Administration is soliciting bids for a firm fixed price contract to provide comprehensive maintenance, inspection, and testing for elevators, escalators, and wheelchair lifts primarily located in Baltimore City. The scope of work includes full maintenance and repairs to ensure equipment operates at original contract speeds and remains in safe, first-class condition. Key deliverables include a minimum of four on-site team hours per escalator monthly for preventative maintenance, semi-annual and annual deep cleaning of units, and strict adherence to ASME A17.1 and A17.2 safety codes. The contract features a five-year base period with no options and requires the contractor to provide certified mechanics, maintain emergency service capabilities, and adhere to Maryland Living Wage requirements. Award will be made by lot to the responsible bidder offering the most favorable price. The solicitation establishes a 17 percent Minority Business Enterprise (MBE) participation goal and a 1 percent Veteran-Owned Small Business Enterprise (VSBE) goal. Required submissions include a Project Execution Plan, performance bonds, and various certifications regarding conflict of interest and non-disclosure. Invoicing is handled via email to the Contract Monitor and Accounts Payable, with a specific allowance of 600,000 dollars provided for parts, materials, and sub-work. All work must comply with federal, state, and local laws, including ADA requirements for intercom systems and strict regulations regarding the handling and disposal of PCBs.
Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

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about 13 hours ago

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New
SLED
PORFP J05P7600020 - PBX Telecom IVR Maintenance
Solicitation # BPM059532
The Maryland Department of Transportation Maryland Transit Administration is seeking proposals for PBX Telecommunications Interactive Voice Response (IVR) System Maintenance Services. This is a secondary competition limited exclusively to Master Contractors already awarded under the PBX IV Telecommunications Equipment and Services Master Contract 001B0600162. The scope of work involves providing maintenance and support for IVR systems integrating with SV9500 PBX communications servers across various MTA sites in Maryland. The requirements are divided into three functional areas: hardware and software assurance, manufacturer extended warranty and monthly fixed-fee maintenance services, and time and material labor for move, add, and change activities. The estimated period of performance runs from February 23, 2027, through December 31, 2030. Award will be based on the most advantageous proposal, with technical merit weighted more heavily than the financial submission. Key evaluation factors include the contractor's understanding of the functional areas, alignment with state requirements, experience with the specific equipment, after-hours capability, technician certifications, proximity to office locations, and inventory management for catastrophic failure recovery. Eligible bidders must be authorized resellers for MS Technologies and must submit separate password-protected technical and financial proposals by November 12, 2026. Additionally, the contractor must adhere to Maryland State Information Technology Security Policies and provide Visio diagrams within three months of the award.

POSTED

about 15 hours ago

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in 14 days
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