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Managed Maintenance & Helpdesk Services

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International

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The Managed Maintenance and Helpdesk Services subcontract, issued by the South Yorkshire Mayoral Combined Authority, involves providing technical support and repair services for vehicle fleet projects. The selected provider will be responsible for remote monitoring, diagnostics, fault response, physical repairs, and firmware updates. Key deliverables include maintaining system uptime, resolving fault tickets, and ensuring all firmware is current using remote diagnostic tools. To qualify for remote access, contractors must hold ISO 27001 or Cyber Essentials certification. This opportunity falls under NAICS code 811219 and was posted on October 28, 2026, with a response deadline of December 4, 2026.

General Info

Technical support and repair services for South Yorkshire Mayoral Combined Authority vehicle fleets.

Documents

This scope was carved out of DN831969.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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Supply, Installation and Support of On-Bus Destination Display Equipment and Audio Visual Announcements (AVA)

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Organization & Contact Information

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AgencySouth Yorkshire Mayoral Combined Authority
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs technical support and repair services for prime contractors on vehicle fleet projects. Conducts remote monitoring, diagnostics, fault response, physical repair, and firmware updates using remote diagnostic tools. Requires ISO 27001 or Cyber Essentials for remote access. Delivers maintained system uptime, resolved fault tickets, and updated firmware.

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Same NAICS industry code

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NAICS: 336320
New
International
Supply, Installation and Support of On-Bus Destination Display Equipment and Audio Visual Announcements (AVA)
Solicitation # DN831969
The South Yorkshire Mayoral Combined Authority is procuring the design, supply, installation, commissioning, integration, maintenance, and support of on-bus destination display equipment and audio visual announcement (AVA) systems for its franchised bus fleet. The project covers 723 vehicles, requiring 738 destination display units and 723 AVA units, with the equipment to be installed at the manufacturer's premises. Implementation is scheduled in three phases with go-live dates in September 2027, 2028, and 2029. The contract includes a fully maintained service featuring remote monitoring, diagnostics, and a helpdesk, and must comply with the Public Service Vehicles (Accessible Information) Regulations 2023. The system must operate independently of the Authority's AVL system or Vehicle Compute / IP Edge Gateway. The initial contract term runs from February 8, 2027, to September 10, 2032, with the possibility of four one-year extensions up to September 10, 2036. The estimated total contract value is 20 million GBP excluding VAT, which includes optional additional orders of up to 1,100 units for each equipment type to accommodate fleet growth. Award evaluation is based on quality (50%), price (40%), and social value (10%). Suppliers must meet a minimum annual turnover of 3.34 million GBP for the last two financial years and maintain recognized cyber security certifications such as ISO/IEC 27001 or Cyber Essentials. Payment is issued within 30 days of a valid invoice, and the supplier must ensure these 30-day terms are passed down through their own supply chain.
Motor Vehicle Electrical and Electronic Equipment Manufacturing

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