PORFP J05P7600020 - PBX Telecom IVR Maintenance

The Maryland Department of Transportation Maryland Transit Administration is seeking proposals for PBX Telecommunications Interactive Voice Response (IVR) System Maintenance Services. This is a secondary competition limited exclusively to Master Contractors already awarded under the PBX IV Telecommunications Equipment and Services Master Contract 001B0600162. The scope of work involves providing maintenance and support for IVR systems integrating with SV9500 PBX communications servers across various MTA sites in Maryland. The requirements are divided into three functional areas: hardware and software assurance, manufacturer extended warranty and monthly fixed-fee maintenance services, and time and material labor for move, add, and change activities. The estimated period of performance runs from February 23, 2027, through December 31, 2030. Award will be based on the most advantageous proposal, with technical merit weighted more heavily than the financial submission. Key evaluation factors include the contractor's understanding of the functional areas, alignment with state requirements, experience with the specific equipment, after-hours capability, technician certifications, proximity to office locations, and inventory management for catastrophic failure recovery. Eligible bidders must be authorized resellers for MS Technologies and must submit separate password-protected technical and financial proposals by November 12, 2026. Additionally, the contractor must adhere to Maryland State Information Technology Security Policies and provide Visio diagrams within three months of the award.