J05P7600019 Telecommunications PBX Servers & ISI Accounting

The Maryland Department of Transportation Maryland Transit Administration is seeking proposals for maintenance and technical support services for its PBX telephone systems and related equipment, software, and applications across sites in Maryland. This secondary competition is exclusively open to Master Contractors awarded under the PBX IV Telecommunications Equipment and Services Master Contract 001B0600162. The scope of work is divided into three functional areas: hardware and software peripherals, manufacturer extended warranty and maintenance for PBX and peripheral equipment including GNAV and ISI Call Data software, and time and material labor for move, add, and change activities and training. Maintenance services are quoted for the period from February 23, 2027, through December 31, 2030, under a Silver Service Level maintenance agreement. Award selection is based on the most advantageous proposal, with technical merit weighted more heavily than financial submissions. Key evaluation factors include the vendor's understanding of functional requirements, relevant experience with the specified equipment, after-hours capabilities, technician certifications, proximity to office locations, and the availability of a spares inventory. Winning contractors must provide Visio configuration diagrams and an updated equipment inventory within 60 days of the award. The procurement includes minority business goals of 25 percent for MBE and 2 percent for VSBE. Proposals must be submitted via password-protected email by November 12, 2026, with passwords sent separately prior to the public opening.