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PBX System Maintenance and Technical Support

Active

State & Local

Response Deadline11/12/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity is for the provision of continuous system maintenance and technical support for prime contractors working on Maryland Transit Administration projects. The scope of work includes comprehensive troubleshooting, help desk services, hardware repair, and network support specifically for NEC PBX, GNAV Software, ACD, Voice Mail Systems, and ISI Call Data software. To ensure operational quality, the contractor must maintain a Silver Service Level maintenance agreement and hold the necessary NEC certifications. Deliverables for this engagement include the submission of detailed support logs and Visio configuration diagrams. Interested parties should note that the response deadline is November 12, 2026, and the project falls under NAICS code 811212.

General Info

System maintenance and technical support for Maryland Transit Administration projects due November 12, 2026.

Agency

Maryland Transit Administration

NAICS

811212 - Computer and Office Machine Repair and Maintenance

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of J05P7600019.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

J05P7600019 Telecommunications PBX Servers & ISI Accounting

AI Contract Breakdown

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Timeline

PostedOct 28

subcontract

Response DeadlineNov 12

Submission deadline

Response Deadline

11/12/2026, 04:00:00 PM UTCin 14 days

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Organization & Contact Information

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AgencyMaryland Transit Administration

ContactsNo contacts available

OfficeN/A

Organization / AgencyMaryland Transit Administration

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs continuous system maintenance and technical support for prime contractors on Maryland Transit Administration (MTA) projects. Provides troubleshooting, help desk support, hardware repair, and network support for NEC PBX, GNAV Software, ACD, Voice Mail Systems, and ISI Call Data software. Requires Silver Service Level maintenance agreement and NEC certifications. Delivers support logs and Visio configuration diagrams.

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