J--Full Maintenance and Repair Support on Nuance Powerscibe Voice Recognition System
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The Southern Regional Contracting Office - West at Darnall Army Community Hospital, Fort Hood, plans to sole source a firm fixed-price contract to Nuance Communications for maintenance support of the Nuance Powerscribe Voice Recognition System. The contract period covers one base year from April 12, 2011, to April 11, 2012, with two optional one-year extensions. This procurement includes preventive maintenance and repair services for both hardware and software components of the system, which must be performed by Nuance-certified technicians. Support may be delivered remotely via VPN or help desk, or on-site as required. The requirement is based on the proprietary nature of the software and services, justifying sole source acquisition. The NAICS code for this procurement is 811213 with a size standard of $7 million. While the notice is not a solicitation or a request for quotes, other vendors who believe they can offer equivalent or better services may submit written capability statements, proposals, or quotations for consideration. Such submissions should be clear, concise, and demonstrate bona fide capability to provide the required services at no cost or obligation to the government; verbal responses will not be accepted. The point of contact for inquiries is Emerita Torres, Purchasing Technician at Darnall Army Community Hospital. The work is to be performed at the hospital located in Fort Hood, Texas.
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