J063--LYNX PANIC ALARM SERVICE AGREEMENT

This contract, identified as J063–LYNX PANIC ALARM SERVICE AGREEMENT under solicitation number 36C24626Q0790, is a Firm Fixed Price service acquisition issued by the Department of Veterans Affairs, Network Contracting Office 6, for a one-year maintenance and support service period from July 31, 2026, to July 30, 2027. The solicitation is a Total Small Business Set-Aside under FAR 19.5, targeting entities classified as small businesses with an annual receipt ceiling of $25 million under NAICS code 561621, with additional emphasis on Service-Disabled Veteran-Owned and Veteran-Owned Small Businesses. The primary service is the provision of technical support, system usage assistance, ticket escalation, and coordination with BIO Med for software upgrades related to the LYNX Panic Alarm system, delivered via a dedicated support portal during normal business hours. The contract value is capped at $25 million, though no specific line-item pricing is disclosed in the solicitation, indicating the final award will be determined through a best-value trade-off analysis that weighs technical capability, past performance, and price without numerical weighting or defined rating scales. Technical proposals must be submitted as a standalone PDF excluding pricing, while pricing must be provided via a completed SF-1449 form, both delivered electronically by the July 24, 2026 deadline to the designated Contract Specialist’s email. The contract includes numerous regulatory and compliance mandates, particularly around security, personnel vetting, and non-discrimination. All contractor personnel must obtain and display VA-issued PIV cards, complete Tier 3 or Tier 5 background investigations, and comply with VA Directive/Handbook 0735 for identity verification and access control. Strict prohibitions apply to the use of covered telecommunications equipment from entities such as Huawei, ZTE, and Dahua under FAR 889, and adherence to OFAC sanctions is mandatory. The contract incorporates clauses on combating human trafficking, equal opportunity for veterans and individuals with disabilities, employment eligibility verification, paid sick leave, and whistleblower protection. Notably, FAR 52.222-90 prohibits racially discriminatory DEI activities, and this clause must be flowed down to all subcontractors. Security requirements include compliance with clauses 52.240-91 and 52.240-92, mandating specific data protection and