J065--ScriptPro Dispensing System Support Services

The Department of Veterans Affairs, through the Network Contracting Office 16, has issued a sole-source solicitation for ScriptPro Dispensing System Support Services under solicitation number 36C25626Q1098, with a response deadline of July 27, 2026. The contract is a delivery order under Federal Supply Schedule 36F79719D0135, intended to provide comprehensive maintenance, repair, and technical support for ScriptPro dispensing systems at the Alexandria Veterans Affairs Medical Center in Pineville, Louisiana. The performance period begins October 1, 2026, and spans a 12-month base period with two optional one-year extensions, potentially extending through September 30, 2029. The contractor must ensure 100% operational status of all equipment, complete 95% of service calls satisfactorily within required timeframes, and use only OEM-compliant parts. A 24/7 toll-free support line and on-site technician dispatch within 24 hours are mandatory, with no equipment replacement authorized unless separately procured. All personnel must adhere to VA cybersecurity training and compliance standards, including VA Handbook 6500 and Directive 6500, and must follow strict information security protocols such as FIPS 199, FIPS 200, NIST SP 800-53, and NIST SP 800-88 for data sanitization and media handling. Special contract requirements mandate rigorous compliance with VA’s information security framework, including encryption of all sensitive data in transit using FIPS 140-2 validated modules and NIST SP 800-52 protocols. Patching must be completed within 30 business days of release, and all systems must be designed to accept patches independent of contractor intervention. Contractor-provided devices must support VA-approved antivirus or application whitelisting, and no malware of any kind is permitted. Data destruction and media sanitization must strictly follow NIST 800-88 and VA Directive 6500, with self-certification required upon contract closeout; hard drives and storage media may not leave VA premises unless sanitized or preauthorized. All contractor personnel must sign in at VA facilities, are prohibited from using personally owned equipment on VA systems, and are subject to the same federal laws and oversight as VA employees. The government retains full audit rights to systems,