J066--New - ELP Patient Queuing System Solutions

This contract, identified as solicitation number 36C25726Q0520, is a total small business set-aside under NAICS code 541519 for the procurement of an ELP Patient Queuing System Solutions system by the Department of Veterans Affairs, specifically through the Network Contracting Office 17 in San Antonio, Texas. The effort is aimed at delivering, installing, and maintaining a comprehensive queuing system at multiple VA facilities in El Paso, Texas, and Las Cruces, New Mexico, including the El Paso VA Healthcare System and several community-based outpatient clinics. The contract is structured with a base year running from July 1, 2026, through June 30, 2027, and includes four optional one-year extension periods, with a potential six-month extension under FAR 52.217-8, making the total potential contract duration up to six years. The award will be made on a Lowest Price Technically Acceptable basis, requiring offerors to meet all technical requirements including hardware and software compliance with VA security policies, successful installation of the system, provision of staff training, and adherence to FISMA, NIST, and Section 508 accessibility standards. Offerors must be small businesses as defined by the SBA size standard of 150 employees and must submit their proposals exclusively via email to the Contracting Officer by the deadline of May 29, 2026; hard copy or fax submissions are strictly prohibited. The contract imposes stringent security and data handling requirements aligned with VA Directive 6500 series, NIST guidelines, and the Privacy Act, mandating FIPS 140-2 encryption for all VA-sensitive information, prohibiting the use of prohibited telecommunications equipment under Section 889 of the NDAA, and requiring a valid Business Associate Agreement for handling protected health information. All deliverables including software, hardware, installation services, and training are subject to inspection and acceptance at the delivery site, with the contractor bearing full responsibility for costs related to rejected goods. Invoicing is exclusively through the Tungsten Network, and electronic funds transfer is required for payment. The proposal must confirm compliance with a range of FAR and VAAR clauses covering whistleblower rights, debarment status, information technology security, subcontractor restrictions, and prohibitions against contracting with inverted domestic corporations or entities in sanctioned countries. Offerors must certify their small business status through FAR 52.2