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This Solicitation opportunity from Texas was posted on September 30, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

KAPS Unclaimed Property Licensed Software and Related Services

Closed
304-25-1777KWState & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers under RFO HHS0017021 for a contractor to provide Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support (DSS). The scope of work involves providing Tier 1 and Tier 2 support for DFPS, Enterprise, and TIERS customers, with a focus on meeting key performance metrics such as Average Handle Time, First Call Resolution, and Customer Satisfaction. Services must align with ITIL Foundation best practices and comply with HIPAA standards for protecting health information. The anticipated contract start date is April 2027, with an initial term of three years and options for up to three additional one-year extensions. Historical compensation for similar contracts is approximately 3,899,492.84 dollars per fiscal year. To be eligible, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. The selection process is based on best value, with evaluation weights split between experience (35 percent), cost (35 percent), and the narrative proposal (30 percent). Proposals must be submitted by December 2, 2026, either via the Online Bid Room or through two labeled USB drives delivered to the Response Coordinator in Austin, Texas. Required documentation includes a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various affirmations and certifications, including a Data Use Agreement and Security and Privacy Inquiry.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 24 days

AI Contract Overview

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The contract titled "KAPS Unclaimed Property Licensed Software and Related Services" was issued by the Texas Comptroller of Public Accounts under solicitation number RFO304-25-1777KW. It involves the procurement of licensed software and associated services to manage unclaimed property, with a contract value estimated between 5 million and 15 million dollars. The solicitation was posted on September 30, 2024, with a response deadline set for October 22, 2024. The project is to be executed within the state of Texas, primarily serving the Texas State and Local Government entities (SLED). The contract emphasizes the acquisition of specialized software solutions to streamline unclaimed property processes, ensuring compliance and efficiency. The primary point of contact for this solicitation is Kristy Willis, who can be reached via email at [email hidden] or by phone at [phone hidden]. Interested vendors and stakeholders can access additional details and the solicitation documents through the Texas SmartBuy website. The contract aims to enhance the state's capabilities in managing unclaimed property through licensed software and related services, supporting the agency’s mission to improve financial management and public accountability.

General Info

Place of Performance

TX, USA

Set-Aside

NONE

Documents

1
PDF, High priority: read this firstrfp
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTexas Comptroller of Public Accounts
Contacts1 person available
OfficeN/A
Office AddressN/A

Full Description

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RFO 304-25-1777KW KAPS Unclaimed Property Licensed Software and Related Services

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