Laboratory Robotics Service Management and Coordination

This contract involves the comprehensive management of the oKtopure Premier Service Contract for a period of five years. Key responsibilities include the coordination of maintenance, repairs, software and hardware updates, and training services to support ongoing operational effectiveness. The focus is on ensuring that laboratory robotics systems are maintained in optimal condition, minimizing downtime, and enhancing performance through timely updates and expert training. The contract is a subcontract under the North American Industry Classification System (NAICS) code 561990 and is managed by the Department of Agriculture, specifically USDA Ars Afm Apd. Performance of the contract activities is based in Manhattan, with the goal of providing seamless service management and coordination to support the customer’s laboratory robotics needs over the course of the contract term.