Language Access Testing Services

The District of Columbia’s Office of Human Rights is seeking services to conduct language access compliance testing, aiming to evaluate how effectively public services and communications are accessible to individuals with limited English proficiency. The initiative is part of broader efforts to ensure adherence to civil rights obligations and linguistic equity across government operations, though specific agency departments or programs targeted for testing are not detailed. No solicitation number has been issued yet, and the posting is currently a forecast, meaning the formal procurement process has not begun and no contract award has been made. The work will involve assessing language assistance protocols, including the availability and quality of translation and interpretation services, multilingual signage, and accessible digital and printed materials across government-facing interactions. Testing may include real-world scenarios, such as interacting with service desks, websites, or phone systems, to verify compliance with legal requirements and best practices for linguistic inclusion. While no specific NAICS code, set-aside status, or place of performance has been defined, the contractor will likely be expected to perform work within the District of Columbia and deliver findings that inform policy improvements and compliance enhancements. The forecast listing serves as an early notification to potential vendors, with no point of contact provided at this stage.