Level 1 Technical Support for UX Platform

The contract requires the provision of Level 1 technical support for government users of the Dscout platform, focusing on troubleshooting, user onboarding, training, and resolution of usability issues to ensure seamless adoption and operation. Support services are targeted specifically at users within the Federal Student Aid office, part of the Department of Education, and must be delivered to meet the operational needs of federal personnel accessing the UX platform for research and data collection purposes. The contractor is expected to deliver responsive, accurate, and user-friendly assistance to facilitate effective platform utilization across the agency. Performance of the work is located in Vienna with a zip code of 22182, and the contract falls under NAICS code 541512 for computer systems design services. This agreement is structured as a subcontract and was posted on June 24, 2026. There is no set-aside designation specified, and no point of contact information is provided in the public record. Interested parties may access additional details through the referenced SAM.gov listing.