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Live Agent Visual Interpreting Services

Active

State & Local

Response Deadline11/20/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity is for the provision of live agent visual interpreting services to support blind or low-vision riders on Massachusetts Bay Transportation Authority transit projects. The selected provider will deliver real-time, smartphone-based visual interpretation, which includes environmental scanning, descriptive communication, and assistance with wayfinding, orientation, mobility, and obstacle avoidance. The services will be performed in Boston, Massachusetts, and require agents to be specifically trained in caller safety and descriptive communication techniques. Interested parties must submit their responses by November 20, 2026, under NAICS code 624310.

General Info

Live agent visual interpreting services for blind MBTA riders in Boston by November 2026.

Agency

Massachusetts Bay Transportation Authority

NAICS

624310 - Vocational Rehabilitation Services

Place of Performance

Massachusetts Boston, MA, 02116, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1206-MBTA-MBTA-134558.

The full solicitation package (15 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP:142-26 Live Agent Visual Interpretation

AI Contract Breakdown

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Timeline

PostedOct 17

subcontract

Response DeadlineNov 20

Submission deadline

Response Deadline

11/20/2026, 07:00:00 PM UTCin 24 days

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Organization & Contact Information

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AgencyMassachusetts Bay Transportation Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts Bay Transportation Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs live, smartphone-based visual interpretation for prime contractors on MBTA transit projects. Provides live agents to interpret visual environments, performing descriptive communication, environmental scanning, and assisting with wayfinding, obstacle avoidance, and orientation/mobility. Requires training in descriptive communication and caller safety. Delivers real-time visual interpretation services for blind or low-vision riders.

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