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Blind and Low-Vision User Experience (UX) Testing & Consulting

Active

State & Local

Response Deadline11/20/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity for the Massachusetts Bay Transportation Authority involves providing specialized user experience testing and consulting services focused on the blind and low-vision community. The selected contractor will support prime contractors on MBTA transit projects by performing research, product design testing, and quality assurance. A central requirement of the role is the ability to partner with blind and low-vision organizations to facilitate direct user involvement and develop structured processes for integrating this feedback into tangible service improvements. The scope of work culminates in the delivery of detailed user research reports and specific accessibility recommendations to enhance transit infrastructure. This project is based in Boston, Massachusetts, and is categorized under NAICS code 541613. Interested parties must submit their responses by November 20, 2026.

General Info

UX testing and consulting for blind and low-vision transit users in Boston, MA.

Agency

Massachusetts Bay Transportation Authority

NAICS

541613 - Marketing Consulting Services

Place of Performance

Massachusetts Boston, MA, 02116, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1206-MBTA-MBTA-134558.

The full solicitation package (15 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP:142-26 Live Agent Visual Interpretation

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Timeline

PostedOct 17

subcontract

Response DeadlineNov 20

Submission deadline

Response Deadline

11/20/2026, 07:00:00 PM UTCin 24 days

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Organization & Contact Information

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AgencyMassachusetts Bay Transportation Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts Bay Transportation Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs research, product design testing, and quality assurance for prime contractors on MBTA transit projects. Facilitates user involvement from the blind and low-vision community, conducts QA testing, and develops processes to incorporate user feedback into service improvements. Requires partnerships with blind and low-vision organizations. Delivers user research reports and accessibility recommendations.

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