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This Solicitation opportunity from California was posted on August 29, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Mailbox Only - RFQ Stakeholder Engagement and Public Education Program Support for the Department of Public Utilities

Closed
12500667State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

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The City of Fresno’s Department of Public Utilities (DPU) is seeking a qualified consulting firm to develop and manage a comprehensive Stakeholder Engagement and Public Education Program over a potential five-year period. The program aims to educate and inform customers about the services provided by DPU, emphasizing customer responsibilities such as reducing recyclables contamination, conserving water, preventing sewer overflows, and complying with regulatory requirements. It also focuses on communicating the significance of utility rate adjustments, program updates, available resources, environmental issues, and the community and economic impacts of utility services. Messaging must align with City and Department branding and adhere to policies on accessible and inclusive communication, including social media use. The initial year’s objectives include creating a Strategic Communications Plan, a Stakeholder Engagement and Public Education Program Roadmap, advising on a five-year budget, and launching early engagement activities. The contract, awarded for three years with options for two one-year extensions, may be amended to accommodate additional activities funded by grants or budget adjustments, with negotiations and approvals by the City Council. The program may involve projects supported by State and Federal grants, which could impose additional restrictions on marketing efforts. The selected firm must demonstrate expertise in stakeholder engagement and public education, ensuring their services effectively represent both the City of Fresno and the Department of Public Utilities throughout the contract duration.

General Info

Place of Performance

CA, USA

Set-Aside

NONE

Documents

1

City of Fresno RFQ for Stakeholder Engagement and Public Education Program Support

PDF, Low prioritysources-sought
Low

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → City of Fresno
Contacts1 person available
OfficeN/A
Organization / AgencyCalifornia → City of Fresno
Office AddressN/A
Contacts
Jaime Sandoval

Full Description

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DPU’s Stakeholder Engagement and Public Education Program goals include educating and informing customers about the following:1. The services DPU provides, and the value customers receive from thoseservices.2. Customers’ obligations regarding reducing recyclables contamination,conserving water and reducing water waste, preventing sewer overflows, andgenerally complying with requirements for receiving City services.3. The importance of utility rate adjustments.4. Schedule and program changes.5. Resources and programs available.6. Environmental issues and the role customers play in preventing and/or resolvingthem.7. Environmental and resource protection.8. How utility issues affect our community and economy.9. Statutory and regulatory mandates, and other regulatory-requiredcommunication.10. Resource management plans and programs, including water conservation,recycled water, solid waste recycling, etc.11. The importance of asset management.12. Other Department and Division issues.Messaging should be in line with those of the City and Department and follow DPU’sBrand Guide.The selected consultant will provide services and deliverables that represent both the City of Fresno and the Department of Public Utilities. For this reason, the consultant must comply with any policies and Administrative Orders related to communication andoutreach. This includes Administrative Order 8-20: Accessible Information and Communication Technology, Administrative Order 8-16: Accessibility of Information on the City Website, and Administrative Order 8-19: Social Media Policy.DPU intends to award a three-year contract to a consulting firm with specific stakeholder engagement and public education program management consulting expertise with provisions for two one-year extensions, for a total contract term of up to five years. DPU’s Year 1 goals include developing the Strategic Communications Plan and Stakeholder Engagement and Public Education Program Roadmap (Roadmap), advising on the five year Stakeholder Engagement and Public Education Program budget, and launching the initial stakeholder engagement and public education activities identified in the Roadmap.DPU acknowledges that the current budget appropriation may be insufficient to complete the near-term activities identified in the communications plan, so the contract may need to be amended to continue planned activities before the next budget is adopted in June 2025. Any amendment will be subject to negotiation of a mutually agreeable scope and fee, and approval by the City Council.Respondents should be aware that throughout the life of the contract, some specific projects requiring marketing services may be funded wholly or in part with State and/or Federal grant funds. These projects may require additional conditions or restrictions to marketing costs and activities according to the terms and conditions of the relevant grant.Respondents are not expected to account for any unique terms or conditions in responses, and any necessary adjustments to scope and fee for grant-supported tasks will be negotiated at the time those services are needed.

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