Managed Print Services

The Pennsylvania Liquor Control Board is seeking a contractor to deliver managed print services for approximately 675 Lexmark printers across statewide Fine Wine & Good Spirits stores. The contract, posted on August 8, 2025, with a response deadline of September 22, 2025, aims to establish a two-year service arrangement, with an estimated value between 500,000 and 1.5 million dollars. The scope includes remote monitoring, maintenance, repairs, and supply replenishment, all to be performed by Lexmark Authorized Service Providers. Bidders must demonstrate compliance through certifications, prior experience, and insurance coverage, with particular emphasis on personnel qualifications and adherence to state-specific regulations such as the Reciprocal Limitations Act and Worker Protection Executive Order. The procurement emphasizes that only OEM supplies are permitted, response times are strict (within 2 hours), and non-repairable printers must be replaced at no cost. Evaluation will be based on a lowest-price, responsible, and responsive bid approach, with technical acceptability as a pass/fail criterion. Bidders must submit a comprehensive package via the PLCB Oracle Supplier Portal, including signed bid forms, certifications, insurance documentation, and completed attachments. The contract incorporates standard state terms, including offset provisions, insurance requirements, and the prohibition of subcontracting. Service performance will be inspected and accepted at the store locations, with the contractor responsible for timely repairs, OEM parts, and personnel certifications. The contract emphasizes strict compliance with all submission requirements, and the successful bidder will be responsible for all contractual and service obligations, with the potential for location adjustments during the contract term.