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Managed Service Desk Services

Active

State & Local

Response Deadline11/16/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Managed Service Desk Services subcontract focuses on providing centralized IT intake and first-level support for prime contractors working on managed services projects for the Housing Authority of the City of Los Angeles. The scope of work includes managing incidents, service requests, user communications, and the onboarding and offboarding process. These tasks are executed using ITSM tools for ticket tracking, with required deliverables consisting of resolved incident tickets, comprehensive service reports, and maintained knowledge base articles. This opportunity is categorized under NAICS code 541519 and will be performed in Los Angeles. The solicitation was posted on October 1, 2026, with a response deadline set for November 16, 2026. Interested parties can find further details through the provided RAMPLA portal link.

General Info

IT service desk subcontract for HACLA providing first-level support and incident management.

Agency

California → Housing Authority

NAICS

541519 - Other Computer Related Services

Place of Performance

Los Angeles, CA, USA

Set-Aside

NONE

Documents

This scope was carved out of HA-2026-105-NF.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Managed Information Technology Services

AI Contract Breakdown

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Timeline

PostedOct 1

subcontract

Response DeadlineNov 16

Submission deadline

Response Deadline

11/16/2026, 07:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyCalifornia → Housing Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Housing Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs centralized IT intake and first-level support for prime contractors on Housing Authority of the City of Los Angeles (HACLA) managed services projects. Manages incidents, requests, user communications, onboarding/offboarding, and knowledge base updates using ITSM tools for ticket tracking. Delivers resolved incident tickets, service reports, and updated knowledge base articles.

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