Market Survey for the RTCH FSR Support Services Solicitation (W56HZV-20-R-0134)

MARKET SURVEY ? FIELD SERVICE REPRESENTATIVES FOR INDEPENDENT ROUGH TERRAIN CENTER (IRTC) ROUGH TERRAIN CONTAINER HANDLER (RTCH) LOCATED IN THE CENTRAL COMMAND (CENTCOM) AREA OF RESPONSIBILITY (AOR) GENERAL INFORMATION: The U.S. Government appreciates the time and effort taken to respond to this survey. The U.S. Government acknowledges its obligations under 18 U.S.C. 1905 to protect information qualifying as PROPRIETARY under this statute. Pursuant to this statute, the U.S. Government is willing to accept any trade secret or confidential restrictions placed on qualifying data forwarded in response to the survey questions and to protect it from unauthorized disclosure subject to the following: 1. Clearly and conspicuously mark qualifying data as trade secret or confidential with the restrictive legend (all caps) PROPRIETARY with any explanatory text, so that the U.S. Government is clearly notified of what data needs to be appropriately protected. 2. In marking such data, please take care to mark only those portions of the data or materials that are truly trade secret or confidential (over breadth in marking inappropriate data as PROPRIETARY may diminish or eliminate the usefulness of your response - see item 6 under Instructions for Completing the Questionnaire, below). Use circling, underscoring, highlighting or any other appropriate means to indicate those portions of a single page which are to be protected. 3. The U.S. Government is not obligated to protect unmarked data. Additionally, marked data that is already in the public domain or in the possession of the U.S. Government or third parties, or is afterward placed into the public domain by the owner or another party through no fault of the U.S. Government will not be protected once in the public domain. Data already in the possession of the U.S. Government will be protected in accordance with the U.S. Government?s rights in the data. 4. Proprietary or Confidential data transmitted electronically, whether by physical media or not, whether by the respondent or by the U.S. Government, shall contain any restrictive legend, with any explanatory text, on both the cover of the transmittal e-mail and at the beginning of the file itself. Where appropriate for portions only of an electronic file, use the restrictive legends PROPRIETARY//CONFIDENTIAL DATA BEGINS: and PROPRIETARY//CONFIDENTIAL DATA ENDS. 5. In any reproductions of technical data or any portions thereof subject to asserted restrictions, the U.S. Government shall also reproduce the asserted restriction legend and any explanatory text. DESCRIPTION OF INTENT: 2 THIS IS A MARKET SURVEY REQUESTING INFORMATION IN SUPPORT OF THE FOLLOWING PERFORMANCE REQUIREMENT. No contract will be awarded from this announcement. This is not a Request for Proposal (RFP) or an announcement of a forthcoming solicitation. Also, it is not a request seeking contractors interested in being placed on a solicitation mailing list. Response to this questionnaire is voluntary and no reimbursement will be made for any costs associated with providing information in response to this Market Survey and any follow-on information requests. Data submitted in response to this ?Project Manager, Force Projection ?RTCH Services Market Research? will not be returned. No solicitation document exists at this time, and calls requesting a solicitation will not be answered. The anticipated requirement is for 3 years of maintenance services (1 base year and two 1-year options) supporting the Rough Terrain Container Handler (RTCH) RT-240. The RTCH RT-240 is an Army Program of Record (POR) system for which the Army does not own the Technical Data Package (TDP). There are no plans for the Government to obtain the TDP. Project Manager, Force Projection (PM FP) works with the TACOM Life Cycle Management Command (LCMC) Integrated Logistics Support Center (ILSC), Defense Logistics Agency Land and Maritime (DLA L&M) and the OEM to meet its mission to train unit operator personnel and maintain equipment readiness in the Central Command (CENTCOM) Area of Responsibility (AOR). The RT-240 RTCH is low density/high demand equipment essential to AOR operations. The location of performance for this effort is the CENTCOM AOR (primarily Afghanistan). Contractor personnel will require the technical skills to inspect, assess, and repair the RTCH. Field Service Representatives (FSRs) shall have in-depth knowledge and expertise necessary to complete all diagnostics and repairs to the system, subsystems, and any associated armor packages. The anticipated requirement is for contractor augmentation support in CENTCOM AOR to provide equipment training, technical assessment and evaluation, maintenance support, repair of the equipment and administrative logistics services in the CENTCOM AOR. RTCH specific FSRs are required in order to continue to meet the needs of the warfighter. FSRs must have experience with all variants of the RTCH and must have capability from very specialized maintenance and diagnostics unique to each system through general repair. Previous actions for service support for the RTCH have been on a sole-source basis to the OEM due to specialized skills and knowledge required for all levels of maintenance. INSTRUCTIONS FOR COMPLETING THE QUESTIONNAIRE: 1. Number each response with the appropriate question number. 2. You do not have to repeat the question in your response. 3. If you cannot answer a question, please indicate No Response. 4. If a response will satisfy another question, state: ?See response to Question XXX.? 3 5. Include relevant sales media and product manuals. If providing a manual formatted as an Acrobat Portable Document File (PDF), annotate the manual to indicate which material is applicable to the questions. If appropriate and preferred, include Internet Web links to locations where animations/videos may be viewed. 6. If your sales media and/or manuals contain a restricted distribution statement, issue a release statement indicating that the restricted material may be distributed to Army personnel involved with this market survey. 7. Spell out any acronyms in their first instance. 8. Clearly mark any proprietary information. If applicable, the front page of your response package should state: ?Proprietary Information Contained.? Provide a release statement indicating that the proprietary information may be distributed to Army personnel involved with this Market Survey. 9. Please note that Email submissions cannot exceed ten megabytes per message. If your response exceeds ten megabytes, please break it into two or more messages and title each appropriately in the subject line, for example: ?Project Manager, Force Projection ?RTCH Services Market Research ? 1 of 2?. This will ensure that we are aware of the number of messages we should expect to receive as your complete response. MARKET SURVEY QUESTIONNAIRE 1. Company Name: 2a. Mailing address: 2b: CAGE Code: 3. Are you a large or small business for North American Industry Classification System (NAICS) #811310? 4. If small business, are you: a. Small Disadvantaged or 8(a) _______ b. In a Hubzone ________ c. Service-Disabled Veteran-Owned ________ d. Woman Owned __________ 5. Person Responding to Market Survey Questionnaire a. Point of Contact (POC)/Title: b. Telephone Number: c. Company Responsibility/Position: 4 d. E-Mail Address of POC: e. Fax Number: f. Web site address of Company: 6. How long has your Company been in business? 7. Is your company capable of providing up to two (2) positions to fulfill tasks in the CENTCOM AOR? 8. Rough Terrain Container Handler (RTCH), RT240: a. Does your company have experience working on the RTCH? Please provide evidence of any claimed experience. b. IRTC is the manufacturer of the RTCH and retains ownership of all technical data incorporated in the RTCH. The Government has technical manuals for the RTCH, while Kalmar has OEM maintenance and troubleshooting guides and tools, and theater specific lessons-learned on service to the RTCH. i. Does your company have an existing relationship with IRTC? ii. Describe your firm?s relationship with IRTC. iii. Does this relationship provide access to IRTC?s knowledge base, which would allow your firm to provide complete, thorough, timely RTCH service? c. Is your company capable of providing FSRs that are fully trained in the operation, maintenance, and troubleshooting of the RTCH, providing a capability to inspect and service the equipment to maintain and improve unit readiness? i. Please provide evidence of any experience within the past 3 years. ii. Please provide discussion of any certifications or qualifications your firm intends for FSRs supporting the RTCH. iii. Please provide details of the levels of maintenance experience that will support the ability to provide complete, thorough and timely service on Army RTCHs. d. Is your company capable of providing FSRs that have the knowledge/capability to provide operator and maintenance training on the RTCH to deployed unit personnel? i. Please provide evidence of any experience within the past 3 years. ii. Please provide discussion of any certifications or qualifications your firm intends for FSRs supporting this capability. Response to this Market Survey Questionnaire should be sent via Email to Mr. Tyrone McCullom at: tyrone.mccullom.civ@mail.mil. You are requested to put ?PM FP RTCH?MARKET SURVEY RESPONSE? in the subject line of the email. If you must send multiple emails due to the size restrictions (see paragraph 9 of the Instructions, above). You can respond in total or to any part of this questionnaire. Any request for 5 clarifications of the Market Survey Questionnaire shall also be addressed to the email address above. Replies to this questionnaire must be received by 19 May 2020 at 5:00 pm Warren, MI time. Please mark your information PROPRIETARY as you believe appropriate. Your input is voluntary and no compensation will be made for your participation in this survey. We appreciate your cooperation in answering these questions and thank you in advance for your participation. BE ADVISED that, if necessary, the Government will make updates to this ?PM FP RTCH? Questionnaire, or will post non-proprietary questions from interested parties, with Government responses, to the same website as this Market Survey questionnaire