Mass Notification & Communication System (MNCS)

DC Water is soliciting proposals for a Mass Notification and Communication System (MNCS) delivered as a Software-as-a-Service (SaaS) solution. The system is intended to relay critical, life-saving information and operational alerts through multiple channels, including SMS, email, voice, mobile, web, desktop, and public address systems, while integrating with external data sources and enterprise systems. Interested vendors must submit their proposals online via the DC Water Solicitation Application by October 23, 2026. Proposers are required to develop and submit their own executable Statement of Work, project plan with a Gantt chart, and a detailed list of deliverables, as the agency has not provided a pre-defined scope. The contract award will be based on a weighted scoring system of 100 points, with 80 points allocated to qualification responses—including capability statements, key personnel resumes, and service level agreements—and 20 points for pricing. Additional value-add services may earn up to 5 extra points. Pricing must cover annual licensing, maintenance, implementation, and training. Compliance is mandatory across several strict administrative and legal requirements, including the Davis-Bacon Act, the Service Contract Act, and DC Water's Water Works Program. Failure to provide required certifications, such as the Drug Free Workspace Certification for offers exceeding $25,000, debarment disclosures, or the organizational conflict of interest form, will result in automatic rejection. Payment is contingent upon DC Water's acceptance of specific deliverables, and no down payments will be issued.