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This Solicitation opportunity from Massachusetts was posted on August 30, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

MassDOT Request for Information on Video Sharing and Analytics Capabilities

Closed
BD-25-1030-CPO1-CPO1-107011State & Local

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers for Request for Offer (RFO) No. HHS0017021 to obtain Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support Services (DSS). The scope of work includes Tier 1 support for DFPS, Enterprise, or TIERS customers, Tier 2 support for complex problem resolution, and on-site technical deskside support. All services must align with the ITIL Foundation framework for IT Service Management and comply with HIPAA standards for protecting health information. Performance will be measured through key metrics such as First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores. The anticipated contract start date is August 2027, with an initial term of three years and options for two additional one-year extensions, plus a final one-year extension for immediate operational needs if necessary. Historical compensation for similar contracts is approximately 3,899,492.84 USD per fiscal year. To qualify, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. Award selection will be based on best value, with evaluation weights split between experience (35%), cost (35%), and the narrative proposal (30%). Responses must be submitted by November 12, 2026, via the Online Bid Room or via two sealed USB drives delivered to the HHSC Response Coordinator in Austin, Texas. The submission must include a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various required affirmations and certifications. Failure to acknowledge solicitation addendums or meet minimum qualifications will result in disqualification.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 25 days

AI Contract Overview

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The Massachusetts Department of Transportation has issued a Request for Information (RFI) to gather insights on video sharing and analytics capabilities. This solicitation, posted on August 30, 2024, seeks responses by October 1, 2024, and aims to explore potential solutions within the NAICS code 541519, which pertains to other computer related services. The project is part of the state's efforts to enhance transportation infrastructure through advanced video and data analysis technologies, with an estimated contract value ranging from five to fifteen million dollars. The primary contact for this RFI is the Construction Unit, accessible via email and phone, and the performance of any potential contract would be carried out within Massachusetts. Interested parties can find additional details and submit their responses through the provided online link.

General Info

Documents

2
PDF, Low priorityother
Low
PDF, Low priorityrfi
Low

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMassachusetts Department of Transportation
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts

Full Description

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**Request for Information Only**

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