MDoA-25-08/D26B5600005 Maryland Long-Term Care Ombudsman Program Policy and Procedures Manual Update and Training Initiative

The Maryland Department of Aging is seeking a qualified contractor to update and enhance the Maryland Long-Term Care Ombudsman Program Policy and Procedures Manual, ensuring it aligns with current federal and state regulations, incorporates best practices, and effectively supports resident advocacy efforts across the state. The project involves engaging key stakeholders such as local ombudsmen, Area Agencies on Aging, and volunteers to gather input and feedback for a comprehensive revision. Following the update, the contractor will develop and deliver a statewide training session to educate program staff and volunteers on the revised manual, facilitating smooth implementation and integration into existing operations. Additionally, the contractor will provide technical assistance to the Maryland State Long-Term Care Ombudsman’s Office to ensure the successful adoption of the new policies and procedures. The contract, with an estimated value between $50,000 and $150,000, is posted under solicitation number BPM048666 and is open for responses until March 5, 2025. It emphasizes compliance with federal requirements, including restrictions on lobbying, non-discrimination laws, and audit standards, as outlined in related federal fund requirements documents. Bidders are required to submit various certifications and disclosures, including conflict of interest affidavits, legal action summaries, and lists of prior state contracts, to demonstrate responsibility and transparency. The project aims to strengthen the program’s operational framework, enhance staff training, and ensure adherence to applicable regulations, ultimately supporting the Department’s mission to protect the rights and well-being of residents in long-term care facilities throughout Maryland.